SSVF Case Manager

Inte Care Administrative Offices (Indianapolis and Terre Haute, Indiana)

Veteran Services Program Manager

N/A

This is Full-Time, Salaried, Exempt Staff Level Position

This is a line staff level position with certain direct responsibilities key to the success of the Inte Care SSVF Program to ensure that Veterans and their families obtain and maintain permanent housing, as well as needed coordination and linkage to supportive services. The Case Manager is responsible for working with the Veteran and their families in order to locate, obtain and maintain permanent housing.

In addition, the Case Manager works with the Veteran, their family and other community providers to work as a team in order to determine and coordinate additional supports as needed.

The following responsibilities include, but are not limited to:

• Assist Veteran family in finding and maintaining stable permanent housing.
• Completing screening and enrollment of all Veterans and their families as needed.
• Ensuring all eligible participants and their families obtain permanent housing by coordinating with the Housing staff and Veteran family.
• Provide and coordinate resources that are required to reach housing stability goals.
• Accountable for maintaining accurate and timely caseload trackers and weekly scorecards, ensuring all required updates are completed by established deadlines and accurately reflect current client assignments, workload weights, key performance metrics, and program activities.
• Ensure all due dates are met with documentation, recertification and contact requirements.
• Development of individualized housing stability goals and sustainability plans in collaboration with program participants.
• Ensure all contacts, meetings, goal progress, resource coordination and referral and service partners is recorded in HMIS case notes within program specified time frames.
• Conduct housing searches and inspections in collaboration with program participants as needed.
• Market and network incentives to prospective landlords, property managers, and associations.
• Contact potential landlords in the industry by cold calling, emailing or scheduling meetings in person.
• Foster existing relationships with landlords by visiting them in person, maintaining phone contact and addressing issues or problems when they come up.
• Complete monthly home visits to housed participants.
• Complete realistic monthly budgets with program participants and planning for participants with no income.
• Request temporary financial assistance for participants as needed and complete and submit documentation in a timely manner.
• Completing all program documentation including, but not limited to intakes, recertifications and exits, including timely data entry into HMIS system including updates on objectives from the Housing Stability Plan.
• Maintain regular contact with program participants in accordance with established policies and procedures and based on the assigned weighted caseload, ensuring required phone and/or in-person contacts are completed at the appropriate frequency and documented timely.
• Outreach to the community to increase knowledge of the program and locate individuals who may be eligible for SSVF Services and complete monthly report.
• Distribute all participant satisfaction surveys and register participants for the VA survey at the time of exit.
• Participate in regular supervision with the Veteran Services Program Manager as needed to support effective case management and performance. During the first year of employment, participate in supervision at least weekly to review caseload management, case activities, challenges, and performance expectations.
• Transp…