Program Director

Select how often (in days) to receive an alert:

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

The Indiana Department of Veterans' Affairs (IDVA) is committed to Support, Serve, and Advocate for the Indiana Veteran Community — including veterans, their families, caregivers, and Indiana National Guard members. Guided by our vision to Serve More, Serve Better, Serve Together, IDVA works tirelessly to expand access to services, continuously improve program quality and outcomes, and build strong collaborative partnerships that deliver comprehensive support to those who have served.

The Military Family Relief Fund (MFRF) Case Manager serves as a compassionate, veteran-centered case manager with the Military Family Relief Fund (MFRF) at the Indiana Department of Veterans Affairs. This role delivers high-quality customer service and holistic support to veterans and families experiencing financial hardship, directly contributing to veteran suicide prevention efforts. By addressing financial stress, a key risk factor for mental health crises, the position strengthens protective factors such as financial security, access to healthcare, benefits, employment resources, and community connections.

In addition to determining eligibility and processing MFRF applications, the Case Manager provides proactive, customer-service-focused support. This includes screening applicants for VA healthcare enrollment, assessing service-connected disability ratings, offering warm referrals to County Veteran Service Officers (CVSOs) for benefits claims assistance, connecting individuals to Grants for Veteran Services (GVS) providers, Disabled Veteran Outreach Program (DVOP) specialists through the Department of Workforce Development (DWD), and other key stakeholders in the suicide prevention network.

These efforts help ensure veterans receive comprehensive, wraparound support that promotes long-term well-being and reduces isolation or crisis risk.

The incumbent manages the full lifecycle of MFRF applications with accuracy, empathy, and timeliness while maintaining strict confidentiality. The role is primarily office-based at IDVA headquarters in Indianapolis, with occasional statewide travel as needed. This is a salaried, overtime exempt position; any additional hours are managed through flex time within the standard weekly schedule without overtime compensation. Work is primarily sedentary, requiring prolonged periods of sitting at a desk or computer, with occasional standing and walking that may account for up to 10% of the time.

• Application Intake and Customer Service Support: Receive and review new MFRF applications, ensure completeness, collect missing documentation, provide compassionate guidance, and connect applicants with helpful IDVA and community resources.
• Eligibility Determination and Holistic Case Management: Apply program policies and legal guidelines to determine eligibility, recommend approvals or denials, set award amounts based on need, and identify additional supportive services that strengthen suicide‑prevention protective factors.
• Referrals, Collaboration, and Resource Navigation: Make warm referrals to CVSOs, GVS providers, DVOP specialists, VA services, and other partners; maintain clear communication with applicants and stakeholders to support efficient…