Senior ServiceNow Platform Architect

Position Overview:

Our client is seeking a Senior Service Now Platform Architect to provide owner-side architecture leadership across multiple enterprise Service Now initiatives. The role will help scale an existing architecture team, establish consistent platform direction, translate business priorities into secure and supportable designs, review partner deliverables, resolve cross-project dependencies, and strengthen internal architecture capability.

Responsibilities:

• Serve as a trusted architecture advisor to Service Now leadership and project sponsors.
• Define and maintain standards for Service Now configuration, customization, integrations, data, security, environments, and release management.
• Translate business requirements into platform and integration designs.
• Review and challenge implementation-partner architecture, solution designs, configuration decisions, integration approaches, and technical debt.
• Ensure designs align with Service Now best practices and enterprise architecture, security, privacy, compliance, and operational requirements.
• Establish integration patterns using REST/SOAP APIs, Integration Hub, MID Server, identity services, data exchanges, notifications, and external platforms as appropriate.
• Evaluate data models, roles, access control lists, user experience, service structures, catalog design, case structures, and reporting requirements.
• Identify cross-project dependencies across employee experience, customer service, identity, knowledge, analytics, and shared platform capabilities.
• Participate in architecture review boards, design reviews, release planning, risk reviews, and technical governance forums.
• Review test strategies, migration plans, cutover plans, operational handoffs, and production-readiness criteria.
• Create reusable patterns, reference designs, standards, and documentation, and mentor internal architects, engineers, and product teams.

Qualifications:

• Eight or more years of experience designing and delivering enterprise Service Now solutions.
• Strong experience with Service Now platform architecture, application design, integrations, security, data, environments, and release management.
• Strong experience in at least one core Service Now domain such as ITSM, CMDB/CSDM, ITOM, ITAM, Service Catalog, Knowledge Management, integrations, or platform governance; experience across multiple domains is preferred.
• Demonstrated ability to apply established Service Now architecture patterns to newer business areas such as HRSD, CSM, employee experience, or conversational service.
• Experience reviewing or governing work delivered by implementation partners or managed service providers.
• Strong understanding of REST/SOAP APIs, Integration Hub, MID Server, identity integrations, and external data sources.
• Experience with architecture governance, design review, technical risk management, and production-readiness assessment.
• Strong communication skills across technical, business, security, compliance, and executive stakeholders.
• Preferred:
  Service Now Certified System Administrator, Certified Application Developer, CIS, CTA, or comparable certification.
• Preferred: experience in pharmaceutical, healthcare, life sciences, or another highly regulated industry and/or direct HRSD, CSM, Employee Center, conversational service, or Virtual Agent experience.