Taxi Routing Specialist

At zTrip, successful transportation service starts behind the scenes. Every day, our operations team works to ensure passengers are matched with the right drivers, trips are assigned efficiently, and service runs smoothly across the market.

We're looking for a detail-oriented and solution-driven Taxi Routing Specialist to join our team. In this role, you'll manage trip assignments, coordinate driver activity, monitor service performance, and help ensure customers receive timely and reliable transportation.

If you thrive in a fast-paced environment, enjoy solving logistical challenges, and can confidently manage multiple priorities at once, this is an excellent opportunity to build a career with one of the nation's leading transportation providers.

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Company Match
• Paid Training
• Professional Development Opportunities
• Career Advancement Paths
• Supportive Team Environment
• Stable, Year-Round Employment

Monday - Friday8:00 AM - 5:00 PM

As a Taxi Routing Specialist
, you will oversee the flow of transportation services throughout the day by coordinating trip assignments, monitoring route activity, and supporting drivers in real time. Your work will directly impact service reliability, operational efficiency, and customer satisfaction.

This role requires strong communication skills, attention to detail, critical thinking, and the ability to make quick decisions in a dynamic environment.

• Assign transportation requests to available drivers based on service needs and availability.
• Monitor active trips and adjust assignments as conditions change.
• Optimize driver utilization to maximize efficiency and service levels.
• Manage schedule changes, service interruptions, and last-minute requests.
• Ensure transportation services are delivered according to established standards.

• Serve as a primary point of contact for drivers throughout their shifts.
• Communicate trip information, updates, and service changes.
• Provide guidance and support when operational issues arise.
• Assist drivers with routing questions and trip-related concerns.
• Maintain professional and productive relationships with transportation teams.

• Track trip progress and service performance throughout the day.
• Identify potential service delays or coverage gaps before they impact customers.
• Coordinate solutions to maintain on-time performance.
• Monitor service demand and adjust resources as needed.
• Support day-to-day operational efficiency across the transportation network.

• Work closely with customer support and operations teams to address service concerns.
• Assist with resolving transportation issues in a timely manner.
• Help ensure customers receive accurate trip information and dependable service.
• Maintain a customer-focused approach when addressing operational challenges.

• Maintain accurate records of trip assignments, route activity, and operational updates.
• Document service disruptions, schedule modifications, and driver communications.
• Prepare operational reports and activity summaries as needed.
• Ensure all dispatch and routing information is accurately recorded.
• Support leadership with data and operational insights.

• High School Diploma or GED.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong decision-making and problem-solving skills.
• Basic computer proficiency, including Microsoft Office applications.
• Reliable attendance and professional work ethic.

• Experience in routing, dispatching, scheduling, transportation operations, logistics, or customer service.
• Familiarity with GPS systems, mapping software, or transportation technology platforms.
• Experience supporting field personnel or coordinating service operations.
• Knowledge of local roadways and transportation service areas.

• Route Coordination
• Operational Planning
• Multitasking
• Problem Solving
• Communication
• Time Management
• Team Collaboration
• Customer Service
• Data Accuracy
• Decision Making
• Adaptability
• Attention to Detail