Warehouse CSR

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HQ, INDIANAPOLIS, IN, US

5 days ago Requisition

T he Warehouse Distribution Center (DC) Customer Service Representative (CSR) ensures that product received into and shipped out of our warehouse is scheduled, received, tracked, and invoiced accurately and timely and according to all customer specifications. The DC CSR will interface with manufacturing customers, point-of-purchase customers, carriers and other vendors to ensure the smooth flow of merchandise into and out of the Langham warehouse and according to customer requirements.

DC CSR’s will generally be assigned to certain customers, but all must be able to be cross trained on all customers to ensure coverage during absences. DC CSR’s may be asked to work various shifts or overtime based on customer needs. The DC CSR will also interface with other Langham employees to ensure that information flow is timely and accurate in order to meet all customer requirements and expectations.

• Ensurethetimelyandaccurateflowofproductintoandoutofthe Langhamwarehouseaccordingto customer requirements and needs:
• Retrievecustomerinformation,viathewebinterface, e-mail,orfax,andschedulecarrierpickupsand delivery.
• ConductQCchecksofreceivedorderscomparingcustomer-relatedrequirementsagainstactual packing slips and bills of lading.
• ConductQCchecksonreceiptpaperworkandperformanycustomerrequestedrequirements.
• Notifycustomersofanydamagedgoodorshortsoninventoryandworktoresolveissues.
• Generate/printpickticketsbyenteringcustomerpicking,packing,andshippingrequirementsintothe system and distribute to the appropriate Warehouse Associates.
• Conductmanualentriesintothesystemforinventorycontrolonproductsanditemsthatarenotpicked via an RF gun.
• Confirmallclosedtickets,generatepackingslipsandshippinglabels.
• Notifycustomersoforderstatuseitherthroughe-mailconfirmationorprovidingtrackingnumbers, based on the customer’s technological requirements.
• Maintain routing guides where appropriate, e.g. how to pack items, how to ship, which carriers to use, etc., according to customer specifications.

• Demonstrates effective verbal, written, and interpersonal skills. Can effectively communicate with a variety of individuals with diverse backgrounds and roles (customers, carriers, vendors, employees).
• Demonstrates customer service orientation.
• Able to read, interpret, and use forms and other visual instructions in order to perform required work.
• Proactive in anticipating and alerting others to problems with projects or processes.
• High detail orientation and accuracy.
• Takes initiative and needs little supervision.
• Able to prioritize, organize tasks and time, and follow up. Performs responsibilities efficiently and timely; able to juggle multiple requests and meet multiple deadlines.
• Able to think logically and analytically in solving problems.
• Works well in a team environment and as part of a team.
• Proficient in basic computer skills, i.e. Microsoft Word, Excel, Internet usage (e-mail).
• Demonstrates proficiency in basic mathematic

• High school diploma or GED required
• Prefer at least 2 years' customer service experience in a warehouse environment

Must be able to work proficiently with computers and other office equipment. Work is performed in a warehouse and/or office environment.

Disclaimer: This job description is not intended to be all-inclusive. This position may be required to perform other related duties assigned to meet the ongoing needs of the organization.
Langham reserves the right to modify job responsibilities and expectations as business demands evolve.