Accounts Receivable Specialist

HGC Industries is a worldwide leader in designing and manufacturing gaskets, sealing surfaces, and stamping. For over 50 years, our customers have trusted us to fulfill their advanced sealing & stamping requirements. We provide technical sealing and stamping solutions to customers around the globe through our excellence in engineering, technology, manufacturing, and customer service. Our mission is to create gaskets and components that satisfy the most complex manufacturing challenges and provide high-quality products and services to the world at a reasonable cost.

At HGC, our employees are the foundation of our success. We encourage our employees to use their strengths, expertise, and determination to deliver on our commitments and achieve individual growth. When you join HGC Industries, you become part of a diverse and collaborative team that drives beyond the ordinary and provides cutting-edge solutions.

JOB OVERVIEW:

The Accounts Receivable Specialist is responsible for all Accounts Receivable functions for the company. This includes maintaining accurate records of all incoming payments, ensuring the timely collection of outstanding invoices, and resolving any payment discrepancies. The position supports the accounting department through scheduled invoices, effective collection practices, daily postings, customer records, and pricing tables. The Accounts Receivable Specialist contributes to the HGC company's mission by improving cash flow, ensuring timely payment collections, and supporting other HGC departments to ensure accurate customer pricing and customer satisfaction.

ESSENTIAL FUNCTIONS:

• Lead collections by monitoring and reconciling customer accounts to ensure accuracy and prompt payment collection.
• Generate and send customer invoices, statements, and payment reminders.
• Follow up and communicate with customers regarding outstanding invoices and payment discrepancies.
• Investigate and resolve billing and payment issues, including chargebacks, disputes, and refunds.
• Perform daily posting of cash receipts and generate daily shipping invoices.
• Prepare and analyze accounts receivable aging reports to identify past-due accounts and prioritize collection efforts.
• Provide updated reports weekly, bi-weekly, or monthly regarding improvements in collections or unresolved issues to escalate to upper management.
• Collaborate with the customer support department and sales team to address customer inquiries, assist with billing and pricing discrepancies, and resolve any issues impacting payment collection.
• Provide administrative support to the quality team for AR account adjustments while ensuring AP involvement as necessary.
• Provide administrative duties, such as processing write-offs, credit memos, and adjustments as necessary.
• Maintain up-to-date customer records with accurate billing, contact information, payment terms, and price increases within the ERP system.
• Request customer sales tax exemption certificates.
• Monitor AR shared mailbox daily for cash remittance advice and customer communications requesting statement copies or invoices.
• Complete assigned month-end tasks such as reconciling customer cash, adjustments, sending statements, and financial reporting.
• Provide exceptional customer service by promptly responding to customer inquiries and resolving any issues related to accounts receivable.
• Support the other functions and members of the Finance team as needed.
• Perform other duties as assigned.

REQUIRED SKILLS & ABILITIES:

• Proficient math skills, which include applying basic math skills to solve more complex problems, often involving multi-step calculations and reasoning.
• Ability to effectively manage both emotional and social intelligence.
• Strong interpersonal and customer service skills.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Excellent time management skills and ability to efficiently manage priorities and tasks based on importance.
• Excellent organizational skills and attention to detail.
• High adaptive capacity to effectively manage demands and frequent change, delays, or unexpected events.
• Ability to work self-sufficiently to ensure accuracy and quality of…