Office Manager

Office Manager

The Office Manager is a high-trust administrative and operational partner that balances supporting the entire organization and the administrative needs of the Executive Leadership Team (ELT). This role is responsible for enabling executive effectiveness while overseeing the professional operation of the office. This role applies sound judgment, discretion, and proactive planning to manage priorities, coordinate complex meetings and initiatives, anticipate needs, and protect confidential company, employee, client, financial, legal, and executive information.

Working with a high degree of independence, the Office Manager serves as a central point of proactive coordination across executives, employees, and external vendors and partners to ensure executive support and office operations are organized, responsive, and aligned with company priorities.

The successful Office Manager is highly collaborative, team-oriented, flexible, and servant-oriented, with a willingness to step in wherever needed to help the ELT and broader organization accomplish important projects, tasks, and business objectives. This individual consistently puts the interests of Gregory & Appel ahead of individual or departmental preferences and models The G&A Way and the company's Core Values in daily decisions, interactions, and follow-through.

Success in this role means the ELT and broader organization can rely on the Office Manager to anticipate needs, protect executive time, maintain a professional and efficient workplace, and ensure important details do not fall through the cracks.

The Office Manager:

• Anticipates what executives, employees, and the organization will need before being asked.
• Creates order, consistency, and efficiency across executive support and office operations.
• Handles confidential and sensitive information with sound judgment and discretion.
• Keeps meetings, projects, vendors, facilities, and administrative responsibilities moving forward with strong follow-through.
• Serves as a trusted resource and problem-solver who brings solutions, not just problems.
• Steps in wherever needed to support the success of the organization and create a consistent One G&A experience.
• Communicates clearly, raises concerns early, and takes ownership from beginning to end.
• Maintains a calm, professional, and service-oriented presence while managing competing priorities and unexpected needs.

Essential Responsibilities

Executive Leadership & Administrative Support

• Serve as a trusted administrative and operational partner to the Executive Leadership Team, exercising independent judgment and discretion in managing priorities, requests, and sensitive matters.
• Plan, organize, and coordinate executive calendars, meetings, commitments, and key deadlines; assess competing priorities and recommend adjustments to protect executive time and business continuity.
• Anticipate executive needs, identify potential conflicts or gaps, and proactively prepare information, materials, logistics, and follow-up actions.
• Receive and appropriately triage sensitive inquiries and requests on behalf of executives, determining what requires immediate attention, delegation, escalation, or confidential handling.
• Draft, format, proofread, and coordinate executive correspondence, presentations, reports, and company-wide communications with accuracy and appropriate tone.
• Represent the ELT professionally in interactions with employees, clients, carriers, vendors, legal counsel, building management, and other external partners.
• Maintain strict confidentiality for executive, employee, client, financial, legal, strategic, and organizational information.

Meetings, Events & Special Projects

• Coordinate ELT and company-wide meetings, including agenda development,…