Sales Administrative Support

Sales Administrative Support

The After Sales/Sales Administrator ensures accurate, timely administration of Sales and After Sales transactions, managing requests through order entry, confirmation, delivery follow-up, shipment documentation, invoice readiness, and record completion. They will work with Sales, After Sales, Planning, Project Management, Customer Service, Finance, Legal, Purchasing/Logistics, and Comecer international operations to ensure contractual and procedural compliance. The role also coordinates administration for national and international tenders and procurement platforms.

Essential Job Duties

• Manage and monitor Sales and After Sales administrative intake, logging, assigning, tracking, and following requests through completion in designated systems and shared mailboxes
• Enter and administer standard sales orders in the ERP/business management system; assist Project Managers with administrative processing for complex projects.
• Check approved quotations, contracts, customer and internal purchase orders, order confirmations, and systems costs for consistency. Escalate commercial, contractual or technical discrepancies before processing.
• Prepare, review, and update internal purchase order, and coordinate order confirmations with Comecer SPA, Comecer Netherlands, and other approved fulfillment parties.
• Prepare and review customer order confirmations under authorized procedures and keep promised delivery dates current with Planning and Project Management.
• Coordinate shipping readiness records, including pro-forma and commercial invoice inputs, triangulation documentation, consignee and broker information, customs details, tracking and required transaction records.
• Compile complete invoice-readiness packages for Finance without posting AR/AP, recording intercompany entries, or approving accounting treatment.
• Keep customers, ship to, consignee, broker and commercial contract data current in designated ERP, CRM, and transaction records.
• Maintain warranty and return material authorization (RMA) records in ERP/CRM.
• Coordinate administrative handoffs to the Field Service and Logistics Coordinator or other logistics owner for physical returns and field-service logistics/
• Review open and past-due orders, follow up with responsible functions, track actions, and escalate blockers that require commercial, technical, financial, logistics, or management decisions.
• Provide Sales and After Sales leadership with recurring reports on orders, deliveries, aging, invoice readiness, warranty/RMA, and workflow status.
• Assist Area Managers, Key Account Managers, Service Account Managers, and After Sales leaders with approved commercial documentation, order updates, system records, and administrative follow-up.
• Monitor relevant national and international tender portals, procurement platforms, supplier registries, and e-procurement accounts; keep registrations and required company information current.
• Review tender and prequalification requirements, coordinate internal inputs, track submission schedules, control documents, and support compliant, timely bid submissions.
• Conduct business ethically and in accordance with the ATS Code of Business Conduct, company policies and applicable procedures.

Health, Safety and Environmental (HSE) Requirements

• Follow ATS and Comecer HSE procedures and safe work practices.
• Report unsafe conditions or acts, incidents, near misses, and environmental concerns promptly to the manager or supervisor.
• Complete required HSE training and wear required PPE at customer, warehouse, production, or service locations.

Qualifications

• High school diploma or post secondary degree in Business, Legal, or related fields
• At least 3 years of experience in order management, service contract management,…