Document Agent; Manheim

The Document Agent is responsible for the accurate, efficient processing and management of vehicle titles and related documents within the Titles & Records operation. This role combines document handling, title verification, and properly managing title inventory. The position supports internal teams, clients, dealerships, and partners to maintain smooth workflow, high-quality standards, and a positive customer experience.

• Review and process vehicle title documents in accordance with state and federal regulations.

• Verify supporting documentation (e.g., odometer statements, reassignment forms, powers of attorney)

• Enter, update, and maintain title information in internal systems with high accuracy.

• Ensure all documentation is complete, compliant, and properly recorded.

• Process, sort, and distribute incoming mail.

• Prepare vehicle titles and associated documents for scanning.

• Scan, verify, and associate documents to barcoded folders in the system.

• Operate mail processing equipment and maintain scanning equipment.

• Organize workspace and maintain document accuracy and security

• File and maintain documents in a secured vault repository.

• Retrieve documents and folders as needed.

• Audit and maintain title inventory accuracy.

• Ensure proper record retention and document tracking procedures are followed.

• Prepare outgoing title shipments and print waybills.

• Coordinate release and shipment of vehicle titles to clients.

• High School Diploma/GED.

• Generally, less than 2 years of experience.

• Title processing, automotive administration, or office/clerical work.

• Strong attention to detail and accuracy in data entry and document handling.

• Proficiency in Microsoft Office (Outlook, Word, Excel).

• Ability to work in a fast-paced, deadline-driven production environment.

• Strong organizational, communication, and customer service skills.

• Ability to sit, stand, bend, and reach for extended periods.

• Ability to perform repetitive tasks in a production environment.

• Ability to lift up to 35 lbs

• Other duties as needed or required