Territory Service Manager

Territory Service Manager

Fluidra is looking for a Territory Service Manager to join our team! The Territory Service Manager will be an individual with exceptional organizational skills, a high level of technical aptitude, and effective communication abilities. This person will be the eyes and ears out in the field, reporting back to corporate on product specifics and customer feedback. Additionally, you will:

• Recruit and manage a network of independent Contract Service Centers (CSC).
• Negotiate labor and travel rates with each individual center and for training employees of Contract Service Center.
• Respond quickly to and communicate clearly with the Sales team within territory boundaries.
• Provide high-level support to sales efforts.
• Troubleshoot product problems at a customer location on occasion.
• Work with the Service Department at Corporate to ensure CSC rates are accurate and contracts are up to date.
• Identify product problems and report them back to Corporate on a timely basis.
• Handle homeowner, builder, and service company complaints in the field, as required.
• Develop & conduct both classroom and in-field training for dealers and warranty centers to promote the proper installation and troubleshooting of pool equipment.
• Assist with equipment set up, breakdown, and maintenance for jobsite specific needs and/or training events and trade shows.

Qualifications

• 5+ years’ experience with mechanical equipment installation & troubleshooting.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent business writing skills, able to write routine reports and correspondence.
• Excellent communication and interpersonal skills.
• Proficient in Word, Excel, and PowerPoint.
• Experience with Salesforce or other CRM software is a plus.
• Pool experience is a plus.
• Bilingual in English / Spanish is required.

Education

• High School Diploma, preferred.
• Certified Pool Operator is a plus.

What We Offer

• 9/80 work week schedule (EVERY OTHER FRIDAY OFF!).
• Flexible vacation.
• 11 paid Holidays.
• Full range of health benefits including medical, dental & vision, short & long-term disability.
• 401(K) matching (100% of first 3% contributed, 50% of the next 2%).
• Health and wellness programs / gym reimbursement.
• Educational assistance up to $7,000 per year.
• Company-sponsored FUN events!
• Generous product discounts.

Who We Are

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands:
Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.