Program Manager

Job Description The Program Manager leads one or more customer programs consisting of multiple related warehouse automation and material handling projects. This role aligns customer priorities, project delivery plans, and internal resources to support successful execution across the overall program. The Program Manager serves as the primary program-level customer contact and works closely with Project Managers, Sales, Account Management, Engineering, Controls, and Software to coordinate commitments, resolve escalations, and maintain visibility into program performance.

This position has no direct reports. The Program Manager leads through influence and cross-functional coordination. Project Managers retain responsibility for individual project execution, while the Program Manager leads alignment, oversight, and customer communication across the program.

Job Functions:

Customer Leadership and Alignment Serve as the primary program-level customer contact for priorities, commitments, project performance reviews, and escalations. Develop and maintain strong relationships with customer stakeholders, including senior leadership. Align customer expectations with contractual scope, delivery capabilities, and agreed program objectives. Partner with Account Management to support continuity across proposals, active projects, and post-project support. Program Planning and Execution Develop and maintain an integrated program plan covering project milestones, dependencies, resource needs, and customer commitments.

Coordinate Project Managers and cross-functional teams to align execution priorities across concurrent projects. Identify conflicts between projects and facilitate decisions on sequencing, shared resources, and competing priorities. Establish consistent customer-specific reporting, communication practices, templates, and delivery standards. Support proposal and contract reviews to identify execution risks, clarify assumptions, and align commitments with delivery capabilities. Coordinate project closeout and transition to service and support teams.

Financial and Commercial Oversight Maintain consolidated visibility into program budgets, forecasts, financial performance, and cash flow. Work with Project Managers and Finance to identify financial risks and coordinate corrective actions. Review proposed scope changes and change orders for consistency, financial impact, and contractual alignment. Coordinate required approvals in accordance with established authority. Communicate the program-level impact of changes to scope, schedule, cost, and customer commitments.

Risk, Escalation, and Reporting Maintain a program-level view of risks, issues, dependencies, and decisions. Lead resolution of escalations that affect multiple projects or require broader customer or internal alignment. Assign action owners, track commitments, and escalate unresolved issues to the appropriate leaders. Lead customer program reviews and internal reviews, presenting clear updates on schedule, financial performance, risks, and required decisions.

Promote consistent attention to safety, quality, and contractual requirements across the program. Continuous Improvement Facilitate lessons-learned reviews and apply improvements across current and future customer projects. Provide guidance to Project Managers on customer-specific expectations and program delivery practices. Identify recurring issues and work with functional leaders to improve processes, tools, and coordination. Travel Requirements:  Up to 40% overnight travel, based on customer needs and program phase.

Travel expenses paid by Toyota Automated Logistics. Travel may include customer facilities, project sites, and internal planning sessions.

Required…