Bilingual Eligibility Specialist - Haitian Creole

Introduction

Firefly Children and Family Alliance is a nonprofit that has supported Indiana families and adults for generations. Our organization is built on the belief that giving kids and adults the chance to succeed creates stronger communities. We help Hoosiers overcome hardship and unhealthy behaviors.

Few jobs offer the satisfaction and gratification that come from doing work that improves the lives of vulnerable children and families. That's where Firefly Children and Family Alliance stands out from the crowd. As one of our employees, you'll be able to directly make an impact on the lives of thousands of Indiana children, families, and adults.

Firefly Children & Family Alliance is seeking a Bilingual Eligibility Specialist at our Families Place location in Indianapolis. You will assist low-income families in maintaining childcare vouchers and assistance to allow families to work or attend training programs.

Childcare Voucher Eligibility Determination (50%)

• Sincerely help families applying for childcare assistance through interviews and document collection to determine eligibility.
• Precisely complete intakes for Childcare Voucher Program by obtaining required documentation and calculating relevant financial data including parent co-pay and subsidy levels.
• Diligently follow orientation procedures and facilitate to families regarding the rights, responsibilities and obligations of the program.
• Carefully analyze family needs to identify any special circumstances that require additional assistance.
• Maintain and follow wait-list procedures.

Childcare Voucher Recertification Support (50%)

• Evaluate opportunities with other site locations in an integrated support team approach to identify and connect families with the best resources.
• Accommodate family needs and assist families in selecting appropriate providers, if requested.
• Thoroughly maintain orderly and complete records on families receiving assistance; monitor the progress of parents in the job search process.
• Precisely prepare, schedule and mail recertification letters.

• You have a High School Diploma or GED.
• Experience (paid, volunteer or internship) in greeting and interviewing a diverse population of customers in a service setting.
• Associate or Bachelor's degree a plus.
• Valid driver's license with valid insurance and no more than 6 points on driving record.
• Haitian Creole language skills are required.