Bilingual Customer Care Representative; Spanish​/English; Burmese​/English

Professional Management Enterprises is seeking a Customer Care Representative to join our call center team! As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquiries. You will guide our customers to a better healthcare experience, working every day to make healthcare easy with the service you provide.

Job Title: Bilingual (Burmese/English) (Spanish/English) Customer Care Representative
Location: Indianapolis, Indiana (Remote)
** Must be an Indiana Resident**
Pay: $18.50hr (Weekly Pay)
Work Hours: Monday-Friday, 10am - 6:30pm

Duties and Responsibilities:

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting.
• Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
• Seeks, understands and responds to the needs and expectations of internal and external customers.
• Required to meet department goals.

• Experience in customer service is a plus
• Bilingual (Burmese/English)
• Ability to navigate multiple computer screens at a time.
• Ability to provide quality customer service while multi-tasking is a plus.

• Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
• Must have a private area to work closed off from others.
• Can not be responsible for minors or be a primary caretaker for another person during working hours.
• Must live within a 50 miles radius of Indianapolis, Indiana

Required

Preferred

Job Industries

• Other