Customer Service Rep, Mortgage Origination

Customer Service Rep, Mortgage Origination

Candidates must be U.S. citizens able to obtain and/or maintain a Department of Defense security clearance as a condition and continuation of employment.

Location:

Indianapolis, Indiana (Onsite)

Role Overview

We are seeking full-time Mortgage Origination Professionals for a customer service focused role. In this position, you will use your mortgage background to provide support to the lending industry and the public regarding Federal Housing Administration (FHA) policies and procedures. This role involves answering a variety of calls and emails, making a difference in the lives of others while expanding your professional knowledge.

Key Responsibilities

• Provide customer service by answering calls and emails from the lending industry and the public on FHA guidelines.
• Utilize knowledge of the mortgage industry to locate answers in a knowledge database.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all customer contacts in a database.
• Maintain up-to-date knowledge of FHA mortgage processes and procedures.
• Navigate multiple computer systems and applications.

Required Qualifications

• High School diploma or General Educational Development (GED) certificate.
• 2+ years of mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer) and a minimum of 1 year of contact center or telephone customer service experience.
• Keyboarding proficiency of at least 40 words per minute and familiarity with Microsoft Word.

Preferred Qualifications

• Knowledge of FHA guidelines and procedures.
• Bilingual proficiency in English and Spanish (verbal and written).
• Omnichannel contact center experience.

Please Note:

Candidates must be able to obtain and/or maintain a Public Trust clearance as a condition and continuation of employment.

Work Environment

This role is 100% onsite for training. A hybrid work arrangement may become available after the initial training period, contingent upon performance. This position requires a background investigation for a public trust position. All workers start on the same day to complete orientation and training. Shifts are 8 hours and will be scheduled between 7:30 AM and 6:30 PM ET based on business needs at the time of hire.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.