Administrative Support

Administrative Support / Customer Service Representative

This onsite Administrative Support / Customer Service Representative role provides frontline support to customers at an auction yard office. You handle walk-in clients, phone calls, and mail inquiries, assist with paperwork and order processing, and perform a variety of clerical and data entry tasks that keep daily operations running smoothly. The position is fully onsite in an office setting and works closely with a small, collaborative team.

• Provide professional customer support through mail, telephone, and in-person interactions, ensuring a positive experience for walk-in clients.
• Assist walk-in customers at the counter, helping them navigate requests, complete forms, and understand required paperwork.
• Process customer orders and assignments accurately, entering data into internal computer systems in a timely manner.
• Reference pricing and delivery information to answer customer questions and support their purchasing decisions.
• Respond to customer inquiries and requests, resolving issues or directing them to the appropriate team member as needed.
• Set up new customer records and maintain existing customer information, ensuring data is accurate and up to date.
• Perform general clerical duties, including word processing, filing, and other administrative tasks to support office operations.
• Prepare paperwork for auction day, securing necessary approvals and ensuring all documents are complete and organized.
• Assist with various office duties as needed to support overall branch operations and team efficiency.
• Collaborate with customer service, dispatch, title clerks, and supervisory staff to ensure smooth workflow and consistent service.

• Prior administrative experience in a role requiring strong attention to detail.
• Demonstrated good job tenure, showing reliability and commitment in previous positions.
• Proficient computer skills, including use of email, Excel, and basic computer functions.
• Ability to perform accurate data entry into internal computer systems.
• Experience using Microsoft Office applications for word processing and related tasks.
• Strong organizational skills for managing paperwork, files, and customer records.
• Clear and professional communication skills for phone, email, and in-person customer interactions.
• Ability to work onsite in an office environment and support daily operational needs.

• Prior experience in a customer-facing role, such as customer service or front desk support.
• Comfort working at a front counter assisting walk-in clients with forms and requests.
• Ability to collaborate effectively with a small office team that includes customer service, dispatch, and title clerks.

This role is fully onsite in an office setting located within an auction yard. The standard schedule is Monday through Friday, 8:00 AM to 5:00 PM, with a one-hour lunch break. You work as part of a close-knit team of approximately nine people, including supervisory staff, customer service representatives, dispatch personnel, and title clerks. The environment is fast-paced and customer-focused, with frequent walk-in traffic and ongoing phone and mail communications.

Daily work involves using computers, internal systems, email, Excel, and Microsoft Office for data entry, word processing, and documentation. Office-appropriate attire is expected to maintain a professional appearance when interacting with customers and colleagues.

This is a Contract to Hire position based out of Indianapolis, IN.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee…