Senior Customer Service Representative

Senior Customer Service Representative

Location:

Indianapolis, IN area.

Employer type:
Lawn care.

Job responsibilities:

• Receives inbound customer service calls, assesses root cause(s) of customer issues, and resolves customer concerns in a timely and professional manner in order to achieve the highest level of customer satisfaction.
• Follows standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes. May deviate from standard scripts and processes to resolve escalated customer issues.
• Applies customer service training and uses prepared scripts to address and resolve customer concerns and overcome objections by telephone.
• Enters and maintains customer data (e.g., contact information, service plan, billing information) into the customer database accurately and timely.
• Assists management with seasonal recruiting by conducting phone screens using scripted interview guides.