Advanced Technology PM Support Engineer

Job Overview

The Advanced Technology PM Support Engineer Level 1 is part of the Unified Support Team. The role provides technical support to Bastian Solutions customers, projects complex support cases, performs root‑cause analysis, and works 24/7 with frequent short‑notice travel. Additional tasks include controls‑systems electrical design using AutoCAD, customer training, on‑site debugging, project closeout procedures, and customer visits.

• Provide technical support for a range of technologies including Auto Store, Swisslog, Scallog, Ultra, Exotec, Controls, and any future technologies that come into support.
• PM Auto Store Grid remediation and provide detailed reports.
• Deploy firmware updates for Auto Store, Exotec, etc.
• Highly skilled in providing root‑cause analysis (RCAs) and Five Whys reports, working closely with the Quality team.
• Deliver feedback to the project design/standards team from the findings in the RCA reports.
• Provide a weekly written update on projects, including financial and milestone status. Publish weekly internal and external project status reports throughout the project life cycle.
• Coordinate using Gantt charts with all subcontractors and internal Bastian teams to align on‑site resources.
• Work with Solutions Delivery and Unified Support Manager to develop and operate the 24/7 Support Program.
• Assist in ensuring all final As‑Built documentation is delivered to the customer, including all drawings, training materials, and maintenance manuals.
• Develop an in‑depth understanding of all facets of material handling, including equipment, suppliers, and applications.
• Timely completion of all reports and logs to include time reports and travel expenses.
• Maintain a consistent positive and enthusiastic attitude.
• Timely communication of all concerns and issues with the Solutions Delivery/Unified Support Manager.
• Pursue professional training and certifications.
• Demonstrate commitment and passion for Bastian Solutions and our future.
• Maintain satisfied customers by resolving issues quickly.
• Customer service, satisfaction, and goodwill during implementation and during support (as measured by our customers).
• Become an expert on equipment, suppliers, and applications.
• Assist Design Engineers on quoting and system proposals.
• Willingness to step up and assist other positions within the Systems Group.
• Demonstrated Leadership and Management.
• Improve project execution processes.
• Consistently communicate with the Solutions Delivery/Unified Support Manager both good news and bad news. Complete task list items on time.
• Develop repeat customers.
• Any and all job duties as assigned.

• 25% overnight travel (travel expenses paid by Bastian Solutions).

• Bachelor’s degree in Engineering or Technology.
• 2+ years of project management experience.
• Auto Store experience.
• Automation/Robotics/ASRS experience.
• Demonstrated skills in customer relations.
• Excellent project management skills. PMP certification preferred.
• Strong communication and organizational skills.
• Enjoys helping customers, both internal and external to the company.
• Hands‑on technical problem‑solving capabilities: mechanical, electrical, network, software, and controls.
• Experience in the material handling industry.
• Must be eligible to work in the USA long term without sponsorship.

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan with a company match
• Vacation/Holiday Pay
• Tuition Reimbursement
• Volunteer Work
• Professional Associations, Conferences and Subscriptions
• Company Meetings & Events

Bastian Solutions, a Toyota Automated Logistics company, is an independent material‑handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order‑fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers.

To learn more about us: