Service Engineer

Indianapolis, IN

Full time

R008188

JOIN THE TEAM THAT'S POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.  

Learn more about this role and how you can begin driving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company's discretion.

+ Choice of medical plans with prescription coverage

+ Employer HSA contribution

+ Dental & Vision Insurance

+ Paid Parental Leave

+ Short & Long-Term Disability

+ Other voluntary benefits including:
Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance

+ 401K with generous Company match & contribution

+ Accrued Paid Time Off

+ 12 Paid Holidays + 1 Floating Holiday

+ Robust employee wellness program

+ Tuition assistance program

Job Description:

The Off-Highway Rapid Response Service Engineer delivers advanced technical support to Allison distributors, dealers, OEMs, and fleets, with a strong emphasis on expert troubleshooting and issue resolution. This support is principally provided to the North America channel but the role maintains global responsibility. This role is responsible for developing service bulletins, diagnostic procedures, and other technical publications that enhance technician efficiency, reduce equipment downtime, and help manage warranty costs.

The Service Engineer also serves as a product expert across the organization, providing technical guidance to Sales, Customer Support, Quality, and other teams to support both customer retention and new business opportunities.

This role includes on-site field service support for major issues, leading root cause investigations, and driving corrective actions. The Service Engineer works closely with the Indianapolis-based Product Engineering team to diagnose failure modes and implement solutions, while representing Aftermarket and Customer Support & Service Engineering in cross-functional product management discussions.

Key Responsibilities:

+ Support the Allison Technical Assistance Center by managing escalated North America technical support cases and ensuring prompt, high‑quality resolution

+ Collaborate frequently with the training lab, Product Engineering, and other technical resources including prototype hardware, transmissions, and specialized tools

+ Perform investigation and analysis on failed transmissions and/or parts

+ Develop and lead investigative plan for emerging or major issues in conjunction with the Current Product Improvement Team (CPIT)

+ Work directly with North America Off-Highway customers to update best practices in integration, maintenance, and operation that will improve product reliability

+ Support global Allison Customer Support, Sales, and Quality organizations, as needed, with on-site troubleshooting, inspection, and data collection

+ Frequently collaborate with Aftermarket organization to support parts, tool design, and training

+ Prepare and issue technical bulletins that communicate product issues, updates, procedural improvements, and new releases to the service network.

+ Create or update service publications to ensure accurate, current technical information

+ Develop and deliver specialized training…