Manager, Service Tools and Systems

JOIN THE TEAM THAT’S POWERING PROGRESSBuilding cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.  Learn more about this role and how you can begin driving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.

Choice of medical plans with prescription coverage

Employer HSA contribution

Dental & Vision Insurance Paid Parental Leave Short & Long-Term Disability Other voluntary benefits including:
Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
401K with generous Company match & contribution

Accrued Paid Time Off
12 Paid Holidays + 1 Floating Holiday Robust employee wellness program

Tuition assistance program

Job Description:

JOIN THE TEAM THAT’S POWERING PROGRESSBuilding cities. Driving commerce. Saving lives. For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we’re driving progress everywhere because we employ top talent worldwide.

This is an exciting opportunity in Indianapolis, IN for a Manager, Service Tools and Systems!

Learn more about this role and how you can begin driving your career forward!

The Manager, Service Tools and Systems ensures that the Allison service channel has the electronic service tool software it needs to troubleshoot and diagnose, as well as has the essential tools to repair and service all Allison Transmission products. The role is also responsible for ensuring that the electronic tools (Allison DOC, TCM Reflash, and VCP) and essential tools are kept up-to-date as the products change, and that new tools are developed as needed.

The Manager, Service Tools and Systems also leads the Calibration Support Service Engineer who provides calibration change support and TCM reflashing support to the Allison service channel, and responds to Allison DOC support inquiries.

Key Responsibilities:

Understand the evolving business and technical needs of the Allison service  ecosystem

Management of Allison electronic and essential tool suppliers including daily management, review, selection, negotiation to ensure delivery of tool program objectives

Assure software change requests are created to define tool deliverables

Supervise work with electronic and essential tool suppliers to execute tools-related projects

Work with tools suppliers in the development and validation / testing phases

Lead the vendor contractual relationship in collaboration with Legal and Purchasing to make sure we have reliable vendors, and meet our profitability and program objectives.

Maintain annual electronic tools budget and 5-year capital project forecast

Provide tier 3 technical support for the electronic tools

Own communication plans related to tool offerings, including creation and maintenance of various service documents (Service Information Letters, Allison DOC User Guide, etc.)Maintain effective communication with various internal departments such as service engineering, IS&S, control engineering, and software engineering

Represent the…