FHA Mortgage Servicing Representative

FHA Mortgage Servicing Representative

Employment Type:

Full Time, Entry Level

Department:
Customer Service

CGS is seeking an FHA Mortgage Servicing Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.

CGS brings motivated, highly skilled, and creative people together to solve government’s most dynamic problems with cutting‑edge technology. To carry out our mission, we seek candidates excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer a supportive environment and encourage professional growth through various learning opportunities.

• Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures.
• Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all contacts in a database.
• Keep up-to-date on FHA mortgage processes and procedures.

• Capability to navigate multiple computer systems and applications and utilize search tools to provide information to clients.
• Excellent time‑management skills and dependability.
• Strong verbal and written communication skills.
• High School diploma or GED.
• At least two years mortgage servicing work history (e.g., loan servicing specialist, loss mitigation specialist) plus an additional year of customer service or contact center experience.
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

• Contact Center experience (omnichannel).
• Bilingual (Spanish/English), verbal and written.
• FHA knowledge/experience.

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting‑edge technology with world‑class personnel to deliver customized solutions for our clients. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government‑contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty, hard work, and professional excellence to deliver the best quality to our consumers.

• Health, Dental, and Vision
• Life Insurance
• 401(k)
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!

For more information about CGS please visit our website.

Phone:

Email:

Salary: $40,000 - $45,000 a year