Fund Operations Associate, Custody

Join us as we work to deliver financial independence to those who need it most.

We are a mission-driven, venture-backed startup growing quickly into a large financial services company. We solve complex, life-changing problems for older adults, people with disabilities, and people recovering from addiction, all of whom are often neglected by the financial services industry.

Remote

Operations

We are a profitable, mission-driven fintech company building financial solutions for people whose needs go unmet by traditional institutions – people with disabilities, older adults, and people in recovery, and the families and professionals who care for them. We get to wake up every day knowing our work has a profound impact on our customers' lives, and we run the business with the discipline to keep doing it for the long haul.

That track record has earned us a spot on the Forbes Fintech 50 and the Inc. 5000 list of America's fastest-growing companies for the last two years.

At True Link, our clients rely on us to deliver reliable, secure, and thoughtful support for critical financial functions. As a Fund Operations Associate - Custody, you'll play an essential role in making that happen every day.

You'll own the daily disbursement and payment processing pipeline for our pooled trusts: funding disbursements, processing ACH and NACHA files, inputting wires, and handling expedited payment requests. The work runs on firm daily cutoffs and is supported by a layered review process, so accuracy and consistency matter more than speed alone. This is a collaborative role where you'll work across teams to support our mission and help improve the financial lives of the people who count on us.

What You'll Do

Prepare and reconcile daily disbursement funding ahead of morning cutoffs

Process daily payment files and wire transfers across multiple banking partners, and keep delivery statuses accurate

Handle expedited and exception requests, including same-day payments, stop payments, and redeposits, with clear tracking

Review daily bank reconciliation summaries and resolve errored items

Calculate and assess weekly fees for an assigned group of organizations

Action stop payment and redeposit requests with our banking partners and log them for tracking

Act with urgency to resolve processing issues, escalating to internal and external stakeholders when needed

Partner with internal teams to keep daily operations on schedule

Identify and recommend workflow improvements that increase efficiency and reduce risk

Support ad-hoc projects as needed across the team

Who You Are

1-2 years of experience in custody, trust, investment, banking, or payments operations, ideally within a financial services firm

Detail-oriented and highly organized, with a strong ability to manage and reconcile financial data accurately and efficiently

Familiar with ACH, wires, and check processing; NACHA file experience is a plus

Strong analytical problem-solver who proactively identifies issues and works toward effective solutions

Well-versed in the importance of fraud prevention and have experience working within environments that emphasize internal controls and compliance

Comfortable navigating multiple tech platforms and systems, including banking portals and Excel or Google Sheets (intermediate proficiency preferred); comfortable running scripted or automated tools and checking their output

Effective communicator, able to clearly and professionally interact with internal teams, external partners, and occasionally with clients

Deadline and process driven, and are able to adapt quickly to evolving priorities; you thrive in this type of environment

Self-motivated, take ownership of your work, and value…