Associate Patient Access Rep- Community Heart and Vascular Hospital

Overview

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

• Handle front-office and back-office functions across the network, including patient registration and financial clearance.
• Assist with check-ins, scheduling, and payment collection.
• Verify insurance and determine medical necessity in accordance with CMS standards; communicate coverage and eligibility to patients.
• Enter patient demographics, insurance and financial information accurately; ensure completeness of the electronic health record (EHR).
• Gather and verify confidential health and financial information from patients; use computer systems to assure payment for authorized services.
• Monitor and facilitate patient movement (inpatient, outpatient, ambulatory) as applicable.

• High School Diploma or GED (Required).
• 1+ years experience in a healthcare office setting and/or strong customer service background (Preferred).
• Registration/Admissions:
  Proficient in inpatient, outpatient, and emergency admissions.
• Ability to complete Admissions, Discharges, and Transfers in a timely manner.
• Strong organization and communication skills; attention to detail.

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