Lead Concierge - Signia Hilton Indianapolis

** Job Identification:
** 224772

** Job Category:
** Guest Services, Operations, and Front Office

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* Job Schedule:

** Full time

** Equal Opportunity Employer
** EOE, including disability/vets

** Property Name
** Signia Hilton Indianapolis

Be part of the highly anticipated opening of Signia Hilton Indianapolis and help shape the guest experience from day one!

We're building our Front Office team and are seeking a Lead Concierge to join us for this exciting new chapter. As a Lead Concierge, you'll play a key role in creating memorable stays and making a lasting first and final impression on every guest.

** Exceptional Hospitality Starts with You*
* Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a  
** Concierge Supervisor** , you're not just overseeing the daily operations of the concierge desk - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

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** Supervise concierge team:
** Train, schedule, and supervise concierge team members, providing guidance and support to ensure an exceptional guest experience

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** Delight our guests:
** Respond promptly and professionally to guest inquiries, requests, and concerns

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** Offer recommendations:
** Provide information and handle arrangements for dining, transportation, events, tours, and local attractions

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** Coordinate special services:
** Arrange for medical care, childcare, floral delivery, and other personalized guest needs

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** Support VIP guests:
** Facilitate seamless registration and elevated service for high-priority guests

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** Promote hotel offerings:
** Share marketing materials and encourage use of hotel services and programs

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** Manage budgets and payroll:
** Oversee concierge expenditures, including payroll, ensuring financial efficiency and alignment with budgetary guidelines

** What It Takes to Make the Stay*
* At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team     member:

A passion for spreading the light and warmth of  
** Hospitality** . Acting with  
** Integrity
* * and always doing the     right thing.
Inspiring others through  
** Leadership** . A belief that  
** Teamwork
* * drives the best outcomes. A sense of      
** Ownership
* * and     accountability. And a focus on the  
** Now** , bringing urgency and discipline to every moment, knowing it can make     a lasting     impact.

** How We'll Help You Thrive*
* At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

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** Incredible travel perks**  - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program

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** Own a piece of Hilton**  - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

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** Paid parental leave**  - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

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** Personalized caregiving support**  - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

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** Crisis concierge**  - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

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** Mental health resources**  - Your wellbeing comes first. Eligible Team Members can access free counseling and…