IOT Project Coordinator

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The Indiana Office of Technology (IOT) is seeking a highly organized, proactive, relationship-focused and detail-oriented IT Project Coordinator to support the Enterprise Project Management Office (PMO).

• Serve as a liaison between IOT and agency partners, ensuring consistent communication and a positive customer experience throughout the project lifecycle.
• Coordinate project activities across teams: scheduling meetings, tracking tasks, following up on action items, and helping teams stay organized and on schedule.
• Monitor progress and timelines, ensuring milestones are met and any potential roadblocks are identified early and communicated effectively.
• Support documentation and reporting, helping maintain accurate project records, updates, and dashboards.
• Promote consistency and collaboration by using standardized project management tools and templates within the PMO framework.
• Contribute to process improvement, sharing feedback and ideas that enhance efficiency, communication, and overall project delivery.
• Partner with agencies to manage IOT activities associated with projects with a varying level of complexity.
• Will primarily work with an external project manager (vendor or agency-side) to discuss project timelines and schedules, ensuring that milestones are met and deliverables are completed on time.
• Facilitate communication among project stakeholders, including IOT team members, vendors, and agency representatives.

• Bachelors degree in Information Technology, Business Administration, Project Management, or a related field (Required).
• Proven experience as a Project Coordinator or customer-service oriented role within IT, or similar role in IT project management (Required, 5 Years).
• Proficiency in project management tools (e.g., Microsoft Project, Service Now, SharePoint, or similar software) (Required, 5 Years).
• Proven ability to manage multiple projects simultaneously with competing priorities (Required, 5 Years).
• Microsoft Office experience (Outlook, Teams, Excel, etc.) (Required, 5 Years).
• Strong organizational skills and attention to detail, with an ability to keep multiple efforts moving simultaneously (Required, 5 Years).
• Excellent written and verbal communication skills, with an ability to translate technical updates into clear and professional language (Required, 5 Years).
• Comfortable asking questions, following up, and engaging with cross-functional teams to maintain project momentum (Required, 5 Years).
• A positive, proactive approach to teamwork and customer service (Required).
• Experience in public sector or state government IT projects (Highly desired).
• Experience working in a PMO environment with exposure to standardization practices (Highly desired).
• Familiarity with Service Now Strategic Portfolio Management (SPM) or similar tools (Highly desired).
• Knowledge of IT infrastructure and software lifecycle management (Highly desired).
• Advanced problem-solving and decision-making skills (Highly desired).
• Understanding of change management principles and communication strategies (Highly desired).