Customer Success Manager

4 days ago Be among the first 25 applicants

About GaggleAMP

Gaggle

AMP turns employees into powerful voices on social media. Our AI‑enabled tools make advocacy simple, measurable, and scalable.

About GaggleAMP

Gaggle

AMP turns employees into powerful voices on social media. Our AI‑enabled tools make advocacy simple, measurable, and scalable.

Why This Role Exists

We're growing fast and need a Customer Success Manager who treats their book of business like a mini startup. You'll own a revenue target, lead with insight, and help high-impact customers grow through smarter advocacy.

This is a quota-carrying role where success means driving adoption, delivering ROI, and expanding relationships.

Who You Are

• You own outcomes, not tickets
• You speak strategic CMO: ROI, CAC, media mix
• You turn dashboards into action plans
• You love growing accounts as much as protecting them.

What You'll Do

Retention & Growth

• Hit and exceed 110% Net Revenue Retention and Expansion ARR goals
• Flag at-risk accounts using Hub Spot health scoring and run "Unrealized ROI" plays.

Insight & Enablement

• Lead strategic QBRs using AI-powered reporting and performance dashboards
• Build and scale structured success plans with repeatable playbooks
• Connect platform adoption to performance outcomes and budget efficiency using clear ROI storytelling.

Expansion & Advocacy

• Proactively identify and close upsell and cross-sell opportunities in collaboration with Sales
• Bring the Voice of the Customer to Product and Marketing to influence roadmap and messaging.

Reporting Structure

• Reports To:
  
  Manager of Customer Success
• Primary Metrics:
  Net Revenue Retention, Expansion ARR, NPS, Adoption Rate

Requirements

What You Bring

• 3+ years in Customer Success, Account Management, or Rev Ops for a SaaS marketing or martech company
• Proven track record of driving outcomes that lead to revenue
• Experience beating retention and expansion targets
• Confident in ROI conversations with CMOs, Marketing VPs, and Rev Ops leaders
• Hands-on with Hub Spot (including Customer Success Workspace), ChatGPT or similar tools, and BI platforms like Metabase, Tableau, or Looker
• Understanding of paid media strategy and marketing budget planning
• Experience with marketing automation and social media platforms
• Strong process builder who documents, tests, and improves
• Analytical mindset with a bias for action
• Clear, confident communicator across calls, presentations, and written updates
• Bachelor's degree in Marketing, Business, Analytics, or related field

Bonus Points

• Experience with employee advocacy, social publishing, or influencer marketing
• Sales background or experience as a quota-carrying account manager

Benefits

Compensation & Benefits

• OTE:
  Starting at $90,000 (base + variable)
• Flexible PTO
• Remote‑first team
• Medical, dental, and vision
• 401(k) with company match

Our Values

We're a values-driven company. If ours resonate with you, we want to meet. Read our values →

Ready to Lead the Future of Employee Advocacy?

Apply now and help world-class brands grow through smarter advocacy, stronger adoption, and clear ROI.

Gaggle

AMP provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Seniority level

• Seniority level
  
  Not Applicable

Employment type

• Employment type
  
  Full-time

Job function

• Job function
  
  General Business
• Industries
  
  IT Services and IT Consulting

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