Associate Director - Tech@Lilly Automation Technical Lead

Associate Director - Tech@Lilly Automation Technical Lead

Join to apply for the Associate Director - Tech@Lilly Automation Technical Lead role at Bio Space

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life‑changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first.

We’re looking for people who are determined to make life better for people around the world.

The Tech@Lilly Enterprise Automation team is seeking to add an architect/tech lead role to the team. Working with the Service Delivery Lead, this role is responsible for improving system reliability and resiliency to make it faster and easier to develop, configure, deploy, and support software capabilities. You will especially focus on building automation and implementing AI to reduce manual effort and prevent operations incidents.

Are you innovative and curious about new technology that can make business processes easy and more efficient? Come join our team!

In this position, you will impact the way automation is delivered across the company. To do this, you will help maintain and support our critical robotic process automation (RPA) portfolio, reduce our support footprint through automation and observability, create reusable application components with an intent toward self‑service, and engage in other software development and system engineering related activities.

• As a Platform Leader with expertise in RPA, you will collaborate within Global Business Services to promote the concept of reliability engineering during all phases of the software lifecycle to detect and correct performance issues across current portfolio, finding optimizations or reductions in RPA use where possible.
• With an approach that accepts failure, and ability to work in ambiguity, you will use your object‑oriented development skills to identify, assess, and reduce support footprint by recommending and implementing automation and observability practices.
• By proactively influencing development to enable long‑term growth, you will lead the organization in engaging in new development to ensure optimization in end‑to‑end application lifecycle support. To do this you will be accountable for monitoring service level objectives (SLOs) to support system operations and ROI through dashboard development and KPI tracking.
• As a leader in the organization, you play an important role in defining and championing reliability engineering practices among engineering and product teams, participating in communities of practice and mentoring others through collaboration.
• Using your problem‑solving skills, you will create AiOps, workflows, and utility scripts as published as IaC (Infrastructure as Code) to reduce hands‑on support needs long‑term.
• As a superb communicator with interpersonal skills, you will work and collaborate effectively on a team including with remote team members to define, design and deliver new features, ensuring execution and implementation support the enterprise roadmap.

• Incident Management & Response for RPA bots (60-70% of role):
  Monitor system health, troubleshoot issues, and respond to incidents to minimize downtime in support of our RPA portfolio.
• Automation & Infrastructure as Code and System Reliability & Performance (30-40% of role):
  Ability to independently develop scripts and automation tools for deployment, monitoring, and infrastructure management to maintain high availability and performance of production systems.
• Strong problem solving and analytical skills and highly adaptable to changing circumstances.
• Experience in reliability engineering and monitoring practices, environments, and tools (e.g., cloud ecosystem preferably AWS, monitoring/observability, configuration…