Technology and Operations Support Specialist​/Manager

Technology and Operations Support Specialist/Manager

At Visit Indy, it's our job to promote the city of Indianapolis. And that job has never been easier, more energizing or more rewarding than it is right now. As an unprecedented level of cooperation between business and government boosts Indianapolis to a completely new level, we are reveling in the opportunity to show our city off. That's why we are searching for an organized, self-motivated, positive, proactive individual to join the team as a Technology and Operations Support Specialist/Manager.

Our employees contributed to us being named one of the "Best Places to Work in Indiana" every year since 2016. You can join our team too!

The purpose of the Technology Specialist/Manager is to provide support to end users on a variety of issues; identifies, researches, and resolves technical problems; responds to telephone calls, email, texts and personnel requests for technical support; documents, tracks and monitors the problems to ensure a timely resolution; has knowledge of commonly used concepts, practices, and procedures. This position is expected to work in the office at least four (4) days per week to provide onsite technology and operational support.

All Visit Indy team members reflect the organization’s “3 Ps” culture – productive, positive and progressive.

To be successful in this role, an individual must be able to perform in a satisfactory manner the functions listed below. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.

• Creates a positive customer support experience and builds strong relationships through timely problem resolution.
• Manage User accounts using Active Directory and Azure Active Directory.
• Updates daily assigned service requests in the Track-It Help Desk system.
• Prepares and configures computer equipment, including installation of appropriate software for a positive staff experience.
• Maintains printers (including but not limited to ordering and stocking supplies, calibrating fiery, service calls, etc.)
• Provide support for mobile devices such as iPhones, iPads & Android phones.
• Help staff conduct online and hybrid meetings using Zoom or Teams.
• Ensure all computers are patched and drivers kept up to date.
• Skilled in setting up and using all aspects of Microsoft 365.
• Manage Windows Print Server, Exchange server, Windows Update Server and VEEAM backup servers

• Assist staff with printing as needed (letterhead, envelopes, special projects, etc.)
• Manage all meeting room technology and assist staff as needed with computers, projector, and appropriate meeting software, etc.
• Manage maintenance on office equipment (printers, production copier, projector, TVs, standup desks, phones, UPS etc.) and software (Office 365, Anti Virus, Helpdesk software, etc.).

• Track all IT hardware for inventory.
• Create and maintain system images for Windows 10, Windows 10 and Mac OS X, using Dell Image Assist and Sys Prep.
• Manage accounting responsibilities (Submit requisitions, purchase order and check requests)
• Perform other tasks as assigned.

• Minimum of 2 years of direct PC and Mac user support experience is required.
• Consideration for the Manager title will be based on a combination of experience and the needs of the organization; additional years of experience alone do not ensure placement at the Manager level.
• Experience installing, configuring and maintaining Windows 10, Windows 11 and Office 365.
• Experience configuring Mac OS, iOS and Android smartphones.

• Ability to diagnose and correct workstation and network problems.
• Proficiency with Microsoft Windows 10 and macOS Mojave and newer.
• Proficiency with Internet Edge and Google Chrome.
• Knowledge of Microsoft Office 365, including One Drive, Word, Excel, Outlook, PowerPoint, Teams, SharePoint and Visio.
• Knowledge of Network Security best practices and antivirus/antimalware software.
• Knowledge of desktop and laptop hardware, networking, printers, copiers, scanners and…