Epic Analyst III

Overview

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People motivated to do their best every day. People who are always ready to apply themselves. As one of Indiana's largest employers, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states
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Epic Analyst III

(This position will involve some onsite work in Indianapolis, Indiana)

• Plays a key role in the development, support, and rollout of the Epic Electronic Health Record (EHR) system.
• Responsible for helping optimize workflow processes by configuring and customizing Epic applications that meet the specific needs of the organization.
• Collaborates with clinical and operational teams to support the implementation and ongoing use of Epic across the health system, ensuring alignment with organizational goals.
• Acts as a resource for colleagues with less experience.
• Participates in all phases of the system development life cycle, including gathering requirements, developing use cases, and evaluating software solutions.
• Understands foundational workflows.
• Translates operational requests into action.
• Develops, configures, and modifies moderately complex information systems to support clinical and operational needs.
• Creates and maintains documentation of business requirements, workflows (current and future state), and system configurations.
• Designs, codes/configures, tests, and maintains application programs.
• Coordinates all testing phases of Epic applications during implementations, upgrades, and optimizations.
• Supports existing application functionality and expands support to additional areas as needed.
• Develops strong working relationships with end users, business partners, and Epic project teams to ensure optimal system usage.
• Utilizes Epic best practices to ensure system build meets organizational standards and workflows.
• Provides hands‑on training and support to end users.
• Serves as a key onsite Epic resource during system implementations and ongoing support activities.
• Lead and facilitate team activities related to IT and clinical/business systems.
• Provides second‑level support for incidents and requests related to the Epic application.
• Serves as project lead for Epic software releases and new application implementations.
• Participates in on‑call support as needed for system troubleshooting and issue resolution.
• Leads and monitors application testing and validation during system upgrades or new module implementations.
• Provides input into policies, procedures, training materials, and best practices related to Epic usage and system optimization.
• Collaborates with facility core team members to deliver hands‑on training as needed.
• Builds and maintains strong relationships with end users and facility leadership (physicians, nurses, revenue cycle, health information management, etc.).

• Bachelor's Degree or equivalent years of experience is required.
• 5-7 years of relevant IIS, clinical experience, or an equivalent combination of education and experience.
• Epic Certification:
  Certification in one or more Epic modules (e.g., Epic Care Ambulatory, Willow, Orders) is highly desirable. For internal candidates, obtaining the necessary Epic certification(s) will be an essential part of the onboarding and transition process, with full support provided to ensure successful completion.
• For IIS candidates:
  Experience in systems integration, data management, healthcare IT, and workflow automation. Knowledge of system architecture, database design, and project management in a healthcare setting is essential. IIS experience should include working with electronic health record (EHR) systems, system optimization, troubleshooting technical issues, and ensuring seamless interoperability across platforms. The ability to analyze and configure complex systems to meet user needs is critical.
• For Clinical candidates:
  Hands‑on clinical experience (e.g., nursing, pharmacy, or allied health…