Senior Readiness Architect

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Job Category:
Customer Success

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a member of the Cloud Success Readiness team, you will be deeply invested in every aspect of the Industries Cloud customer experience. You will work closely with Technology & Product (T&P) and our Customer Success Group (CSG) teams to ensure that we are delivering customer success to every customer ud Success Readiness improves customer Adoption and Product Quality by proactively addressing the most relevant customer needs, and by readying our stakeholders to deliver product innovation to our customers.

As a Readiness Architect, you will be responsible for understanding the Industries Cloud product portfolio, maintaining deep knowledge of product capabilities, and how they map to key customer use cases. You will leverage your product knowledge and technical expertise to surface product insights and recommendations, and document Product Feedback for the T&P organization. You'll work closely with Cloud Success teams, including Success Architects, Success Guides, Support Engineers, and Account Success stakeholders to scale your product expertise and knowledge of the product lifecycle to better enable their work with customers.

You will manage your work via Strategic Initiatives across the product lifecycle including new products and features, end‑of‑life retirements, and strategic programs such as migration or adoption efforts. You will act as early adopters to bring architectural guidance, product expertise, innovation, and knowledge capital to our stakeholders in Customer Success and Technology & Products. The ideal candidate will be comfortable collaborating within a larger team of subject matter experts and developing key stakeholder relationships across the organization to influence decision making.

• Maintain a deep technical, functional, and domain understanding of the Industries Cloud product portfolio, roadmap, and all in‑market and new products.
• Act as an early adopter, developing expertise for all new product introductions, feature releases, large‑scale migrations, or product retirements.
• Practice continuous learning through first‑hand product experimentation and participation in Product‑driven betas and pilots.

• Establish and own relationships with Product Management Leaders and key subject matter experts, strengthening the strategic partnership with T&P.
• Engage T&P and CSG stakeholders in the development of product feedback and roadmaps.
• Identify, document, and track recommended product enhancements based on customer, partner, and internal stakeholder input.
• Develop product requirements and deliver them to Product Leadership for roadmap consideration.

• Document best practices and learnings from product interactions (like pilots and pre‑launch discovery) to deliver readiness for scale.
• Deliver this knowledge capital and architectural guidance to Cloud Success teams, including Success Architects, Success Guides, Support Engineers, and Account Success stakeholders.
• Collaborate with your Cloud Success team to create a holistic strategic approach that supports the overall product strategy and customer success.

• Provide product expertise to support the creation and rollout of strategies aimed at improving the product adoption score.
• Actively participate in efforts to improve…