ServiceNow - IT Operations Management; ITOM Senior Consultant - Tech Consulting

Position: ServiceNow - IT Operations Management (ITOM) Senior Consultant - Tech Consulting - Open Location

Service Now - IT Operations Management (ITOM) Senior Consultant - Tech Consulting

Location:

Anywhere in Country

At EY, we’re shaping the future with confidence. As a Service Now Senior Consultant, you’ll lead transformation teams and drive impactful solutions for business decision‑making.

Key Responsibilities

• Collaborate with clients to gather and analyze requirements, ensuring the final product meets their needs.
• Design and develop user interfaces that are functional and enhance user experience.
• Write clean, maintainable code and create specifications that support business objectives.
• Lead workstream activities across design, configuration/development, testing and deployment phases.
• Manage and mentor a multi‑disciplinary team of 3‑5 resources, including offshore consultants.
• Provide guidance and industry‑leading practice expertise for Service Now ITOM/CMDB processes.
• Analyze people, process, and technology capabilities, giving recommendations for process and technology transformation.
• Facilitate client workshops, design sessions, and requirements sessions with functional and business process experts.
• Support waterfall and agile delivery models, including planning, status reporting, budgets, and risk & issue logs.
• Create high‑quality deliverables and project artifacts.

Skills & Attributes for Success

• Lead Service Now ITOM/CMDB projects, covering design, configuration, testing, and deployment.
• Manage and mentor a multi‑disciplinary team of 3‑5 resources, including offshore consultants.
• Provide expertise for Service Now ITOM/CMDB process implementations.
• Analyze company capabilities to recommend best practices and support strategic roadmaps.
• Advise on CMDB and IT Operations Management connectivity to ITSM processes.
• Facilitate client process and design sessions and requirements workshops.
• Experience in waterfall and agile delivery models, supporting management activities.
• Produce high quality deliverables and project artifacts.

To qualify for the role, you must have

• A bachelor’s degree in Computer Science, Information Systems Management, Engineering or a related discipline.
• 2‑4 years of relevant Service Now ITOM/CMDB project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum 2 of the following certifications:
  • Service Now Certified Implementation Specialist – Data Foundations
  • Service Now Certified Implementation Specialist – Discovery
  • Service Now Certified Implementation Specialist – Event Management
  • Service Now Certified Implementation Specialist – Service Mapping
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills: communication (written & verbal), adaptability, problem solving, teamwork, relationship building, dependability, organization.
• Experience leading teams and supervising others.
• Valid U.S. driver’s license.
• Ability to travel to meet client needs.

Ideally, you’ll also have

• Service Now Certified Implementation Specialist – ITSM, HAM, or SAM.
• Performance analytics and reporting experience – certifications are a plus.
• Experience in Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).

What We Look For

We seek individuals who are technically proficient, curious, and eager to learn. Top performers navigate complex challenges, communicate effectively, and build meaningful relationships with clients and colleagues.

What We Offer You

• A comprehensive compensation and benefits package, with base salary ranging from $102,500 to $187,900 (US) and regional adjustments.
• Flexible holiday and vacation policy tailored to personal circumstances.
• A hybrid work model: most external client roles work in person 40‑60% of the time.
• World‑class experiences within a diverse, inclusive culture of globally connected teams.

Are you ready to shape your future with confidence?

Apply today. EY accepts applications on an ongoing basis. For those living in California, additional information is available.

Equal Employment Opportunity Statement

EY is an equal opportunity employer and provides reasonable accommodation to qualified individuals with disabilities. For assistance, call 1-800-EY-HELP3 or email

Employment Details

Seniority Level: Mid‑Senior level |

Employment Type:

Full‑time | Job Function:
Information Technology | Industries:
Professional Services

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