Sr. Director - Group Product Manager – UE Patient

Overview

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees work to discover and bring life-changing medicines to those who need them, improve understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We put people first and are looking for individuals determined to make life better for people around the world.

The Group Product Manager for UE Patient Experience leads empowered, cross-functional product teams in transforming web properties into customer-first digital experiences. The role focuses on meeting and exceeding customers’ needs to deliver an immediate, efficient, and effective experience. It is accountable for solving meaningful customer problems and delivering measurable business outcomes, creating an integrated experience that supports customers through every stage of their journey toward better health.

Translating Lilly’s Brand Truth of “Health Above All” and accelerating the shift to a customer-first attitude, the Group Product Manager champions a best-in-class unified experience that integrates diverse digital journeys, incorporating customer expectations and Voice of the Customer (VoC) across product and disease state sites. By applying CX principles (personas, VoC, journey maps, UX testing) and a customer-centric process, Lilly delivers a customer-first, digital-first experience to meet customer needs.

The Group Product Manager creates an environment of trust, autonomy, and accountability, coaching and developing Product Manager team members to achieve their best work. This leader drives outcome-based roadmaps, fosters a culture of experimentation and learning, and empowers product teams to discover, design, and deliver solutions that delight customers and meet business needs.

Key Responsibilities

• Promote a dual product and customer-centric culture that values experimentation, outcomes over output, speed over excellence, and learning over being right. Encourage evidence-based decision-making and learning from failure while integrating VoC feedback into design.
• Develop and communicate a compelling product vision and strategy, aligning teams and collaborators around clear objectives and measurable outcomes (OKRs).
• Lead empowered product teams to solve problems, not just features to build. Support teams in discovering, designing, and delivering solutions, and hold them accountable for outcomes.
• Drive outcome-based roadmaps, focusing on business and customer impact. Establish and track team objectives, VoC, and OKRs that reflect value.
• Champion continuous product discovery and delivery, validating solutions for value, usability, feasibility, and viability before launch.
• Serve as the voice of the customer and the business during design and development, providing clear guidance and making effective trade-off decisions.
• Define success metrics and monitor site performance and analytics to deliver insights that enhance user experience, engagement, and conversion.
• Collaborate with customers across Lilly, including Medical, Legal, Regulatory, Marketing, Engineering, Design, and Research, to ensure alignment and compliance.
• Stay attuned to industry trends, emerging technologies, and standard processes to continuously deliver innovative digital experiences.
• Lead updates and reviews with senior leadership to drive alignment on product progress, gather feedback, evaluate performance, and secure resources.
• Design and deliver product operating model training and upskilling programs for product teams and customers.
• Oversee documentation and communication of organizational process changes, ensuring clarity and alignment.
• Facilitate internal training and workshops to support adoption of new processes and tools.
• Champion organizational change management (OCM) strategies for new product operating model processes, understanding customer needs and driving adoption.
• Act as a coach and mentor, fostering a culture of trust, customer-centricity, autonomy, and accountability. Support growth of product team members for success…