USA_Support Executive
Listed on 2026-10-02
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IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Systems Administrator
Job Title
Pay Rate Range: $ 37.87- 41.66/hr.
Job Description:
1. Experience in Workstation and Basic Hardware Tier 1 and Tier 2 support
2. Ready to work in evening/night shift and provide on-call support for critical production issues
3. Excellent troubleshooting skills
4. Able to maintain a high level of confidentiality and professionalism
5. Ability to effectively prioritize and execute tasks
6. Strong customer-service orientation
7. Effective interpersonal and relationship-building skills
8. Ability to learn new technologies to perform day to day support operations
9. Basic knowledge of networking
10. Windows cyber security Management knowledge
Roles & Responsibilities:
1. Provide Tier 1 and Tier 2 Support for various IT applications. Support Activities include:
- Basic PC Hardware Support
- Virtual Desktop/iPads/Printers/ IGELS/ Servers Support
2. Access Request Handling
3. Escalate issue to appropriate teams and follow up for closure
4. Patching of windows workstation/server
5. Windows server/workstation cyber security Management
Keyword: ~ITSM|Service Now|Veeva Quality Docs~
Skills:
- Category Name Required Importance Experience Skill Category Test1 _MNDesktop Management - Infrastructure Services (IS)
Yes
12-4 years
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