Laboratory Equipment Support Group - Technician

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve.

This is hard, urgent, selfless work-but it's work worth doing. If you're driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

** Overview:*
* At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first.

We're looking for people who are determined to make life better for people around the world.

** Organization and

Position Overview *
* Lilly recently announced a $4.5 billion investment to create the Lilly Medicine Foundry, a new center for advanced manufacturing and drug development. The first-ever facility of its kind, combining research and manufacturing in a single location, the Medicine Foundry will allow Lilly to further develop innovative solutions to optimize manufacturing processes and increase capacity for clinical trial medicines, while also reducing costs and environmental impact.

The Laboratory Equipment Support Group (LESG) Technician supports all laboratories and operations at the Foundry by performing hands-on maintenance, troubleshooting, calibration support, instrument investigation input, and equipment lifecycle activities. This role is responsible for executing preventive and corrective maintenance activities, supporting IQ/OQ/PQ qualification readiness and execution, documenting work in CMMS, coordinating with LESG Scheduler, Specialists, and vendors, and maintaining audit-ready equipment records in accordance with GMP/GxP, GLP, safety, and Lilly standards

** Responsibilities*
* + Install, calibrate, troubleshoot, repair, and perform preventive maintenance (PM) on analytical instruments, including Waters UPLC/ACQUITY systems, Patrols, Agilent HPLC/UHPLC systems, LC/MS, GC/MS, and associated peripherals, as assigned.

+ Execute preventive and corrective maintenance activities on ESG-supported laboratory equipment to restore and maintain equipment functionality.

+ Troubleshoot E2, and E3 category equipment within assigned scope and provide hands-on technical support during investigations or service events.

+ Support execution of IQ/OQ/PQ qualification protocols and pre-qualification readiness activities under GMP, GLP, GxP, and applicable safety standards.

+ Complete accurate, detailed, and audit-ready service reports, maintenance records, and equipment documentation for each work order, investigation, and regulatory submission package as required.

+ Document maintenance, service, calibration, troubleshooting, and lifecycle activities in CMMS with timely updates and appropriate supporting information.

+ Support instrument moves, relocations, modifications, retirements, and new equipment onboarding activities in partnership with ESG Leads, Specialists, System Owners, Lab Operations, and external vendors.

+ Act as a technical escalation point for critical equipment service issues and support resolution through investigation, root-cause input, and corrective actions.

+ Train laboratory users and junior engineers/technicians on instrument operation, routine maintenance expectations, troubleshooting practices, and Empower software where applicable.

+ Escort vendors and external service providers performing onsite service work and ensure activities are coordinated with laboratory operations and site requirements.

+ Coordinate with the LESG Scheduler, LESG Specialists, System Owners, and external vendors to support timely completion of maintenance, service, qualification, and lifecycle activities.

+ Maintain effective customer relationships with laboratory partners and identify service improvement or support growth opportunities.

** Basic Requirements:*
* + Associate's degree in a scientific, engineering, technical, or…