On-Site Support Specialist, GSS

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives.

Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter: THIS IS WHERE you build trust to achieve results!

The Onsite Support Specialist serves as the dedicated onsite representative for a strategic healthcare customer, providing post-sale clinical, technical, and operational support across Baxter's Global Surgical Solutions (GSS) portfolio. Embedded within the customer environment, this role acts as a trusted advisor, product expert, and primary liaison between the customer and Baxter teams to drive product adoption, optimize clinical workflows, enhance user satisfaction, and maximize the value of the customer’s investment.

The incumbent develops deep relationships with clinicians, operational leaders, IT partners, and executive stakeholders while serving as the onsite subject matter expert for Baxter solutions. Through training, in-servicing, troubleshooting, workflow optimization, and proactive account support, the role ensures sustained customer engagement, successful adoption of new technologies, and a best-in‑class customer experience.

• Serve as the dedicated onsite Baxter representative and trusted advisor, building strong relationships with clinical, operational, technical, and executive stakeholders.
• Drive customer success and product adoption by providing education, demonstrations, workflow optimization, and ongoing support across the Baxter GSS portfolio.
• Act as the onsite subject matter expert for supported technologies, delivering technical support and resolving hardware, software, connectivity, workflow, and integration issues.
• Manage system administration activities, support implementations, upgrades, testing, and maintenance efforts to ensure optimal system performance.
• Deliver onboarding, training, and competency‑based education programs that improve user proficiency and maximize utilization of Baxter solutions.
• Monitor customer satisfaction, analyze trends, manage escalations, and drive continuous improvement initiatives to enhance service delivery and outcomes.
• Collaborate cross‑functionally with Sales, Customer Success, Service, Clinical, Implementation, Product Management, and Engineering teams to support customer objectives and identify growth opportunities.

This position is dedicated to a single customer account and requires full‑time onsite presence at the customer facility in Indianapolis.

• Demonstrated ability to build credibility and influence clinical, technical, operational, and executive stakeholders.
• Strong verbal, written, presentation, and interpersonal communication skills with the ability to effectively educate and train diverse audiences.
• Proven troubleshooting, analytical, and problem‑solving abilities with a customer‑focused approach to issue resolution.
• Highly organized, self‑motivated professional capable of managing multiple priorities and working independently with minimal supervision.
• Demonstrated resilience, integrity, accountability, and ability to collaborate effectively within a matrixed…