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Customer support technician
Job in
Indianapolis, Marion County, Indiana, 46262, USA
Listed on 2026-10-20
Listing for:
Interweb
Full Time
position Listed on 2026-10-20
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
We are looking for someone to join the support team. You will help customers, from individuals to businesses, get their websites and email running and keep them that way.
This role is for someone who enjoys solving problems, explains things calmly and follows each request through to the end.
What you will do- Answer customer requests by ticket and chat
- Solve hosting, domain, DNS and email problems
- Help set up cPanel accounts, Word Press and mailboxes
- Hand over to the right team anything that belongs to another area, and follow it until it is closed
- Improve knowledge base articles with what you learn from requests
- Experience in technical support or customer service
- Knowledge of DNS, email (SMTP, IMAP) and web hosting
- Speak and write both Portuguese and English
- Clear answers, written without unnecessary jargon
- Living in Angola, Mozambique or South Africa
- Experience with cPanel/WHM or WHMCS
- Basic Linux and command line
- Experience with Word Press
- Remote work
- Flexible hours
- Training and certifications
- Free hosting and domain
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