ERP System Administrator; Salesforce

Verista’s 500 experts team up with the world’s most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world’s most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities.

Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day.

• We empower and support our colleagues
• We commit to client success at every turn
• We have the courage to do the right thing
• We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged.
• We constantly acquire new skills and learn from our experiences to enhance our collective expertise

ERP System Administrators manage the ERP system and process by leading and analyzing key process improvements, collaborating with stakeholders to identify and roll out improvements within the scope of the ERP systems to facilitate business operations.
ERP Administrators ensure the system and process is producing efficient results within the company by monitoring the system performance, implementing software upgrades and troubleshooting issues that may arise in a timely and professional manner.
An ERP administrator is also a liaison between functional process owners and the pure technical resources such as system external consultants and Finance leadership team.
This position requires advanced learning, consistent use of independent judgment and discretion.

• Own the platform: Serve as the lead administrator and subject-matter expert for Salesforce. Oversee security, sharing, profiles, permission sets, and org-wide configuration
• Set the roadmap: Partner with business leaders to prioritize enhancements, build a Salesforce roadmap, and balance quick wins with long-term scalability
• Design solutions: Turn complex business requirements into well-designed solutions using custom objects, Flow, approval processes, validation rules, and Lightning pages. Know when a need calls for development or an App Exchange solution rather than configuration
• Support the PSO lifecycle: Configure and optimize the full professional services lifecycle, from opportunity to project, resource request, assignment, timecard, approval, and invoice. This includes the timecard submission and approval process used by consultants and client-side approvers
• Administer Certinia: Support Certinia PSA and related modules (projects, milestones, resource management, timecards, expenses, billing events). Keep them aligned with Finance and Resource Management processes
• Govern changes: Establish and enforce standards for change management, naming conventions, documentation, sandbox strategy, and release management
• Govern data: Lead data quality, deduplication, migrations, and integrity initiatives. Manage large-volume data operations with Data Loader or similar tools
• Report and analyze: Build executive-level reports and dashboards covering pipeline, utilization, bench, backlog, project margin, and billing
• Manage integrations and vendors: Coordinate integrations (Microsoft 365, e-signature, ERP and finance systems) with IT and implementation partners. Evaluate and administer App Exchange packages
• Mentor and train: Mentor junior administrators and power users. Lead user training and adoption efforts, and serve as the top escalation point for Salesforce support
• Stay current: Assess Salesforce and Certinia releases, then recommend and roll out new features that add business value

• Bachelor’s Degree or equivalent
• 5+ years of hands-on Salesforce administration experience, including ownership of a complex, multi-department organization
• An active Salesforce certification (e.g., Platform Administrator, Advanced Administrator, or Platform App Builder)
• Expert-level knowledge of Flow, security and sharing models, reports and dashboards, and data management tools
• Proven experience leading requirements gathering, solution design, and releases from start to finish
• Strong communication skills, including the ability to influence…