Manager, Small Business Programs

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The Manger, Small Business Programs serves as a program manager focused on leadership and management of all statewide Indiana SBDC (Small Business Development Center) programs and projects to meet strategic goals. The program manager is responsible for managing initiation, planning, monitoring, and closeout of all small business programs, market research tools, and events that serve thousands of Hoosier small businesses each year and help them start stronger, grow faster, and work smarter.

This range is provided by Indiana Economic Development Corporation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$63,787.00/yr - $66,000.00/yr

• Execute and refine a portfolio of statewide program initiatives to meet organizational strategic goals and work as a collaborative partner with internal and external stakeholders to identify, strategize, communicate, and implement programming.
• Conduct project reviews to monitor and report on program success metrics.
• Identify and develop relationships with service providers and develop and implement project plans to define project scope, requirements, and deliverables.
• Manage contracted service providers associated with the SBDC programming, such as market research vendor relationships including IBIS World, ESRI, Reference USA, and other platforms.
• Build and leverage stakeholder relationships to promote and support programs.
• Create and maintain program policies, procedures, goals, and objectives.
• Provide network with guidance on responsibilities and proactively manage projects, procedures, processes, and system communication.
• Collaborate with Manager, Small Business Operations on program budgets, invoices.
• Identify best practices and improve programs and internal systems with an eye toward future strategic needs.
• Foster a positive feedback culture and utilize feedback to offer guidance and support to team members.

• Develop and implement program release plans and maintain quarterly stakeholder newsletter to promote the SBDC.
• Support program initiatives with marketing collateral including, copy, press releases, one-pagers, web pages, email outreach, and resource guides.
• Maintain SBDC website to reflect program offerings, services, and team members.
• Plan and implement various events including our bi-annual Network Meetings, annual Impact Awards, Small Business Road Show, and Export Accelerator completion event.

• Advise VP, Small Business on programming opportunities and initiatives.
• Contribute to the development of the Indiana SBDC strategic goals and objectives.
• Serve as a resource for SBDC Regional Directors as they implement programming and participate in statewide initiatives.
• Participate in planning and execution of various meetings, including locating and securing meeting locations, and securing audio/visual, caterer and other logistical requirements, also see (Communications, Marketing and Event Planning above).
• Participate in monthly calls, reviewing performance data and other special projects to assist in achievement of performance goals.
• Receive statewide referrals and dispatch to regional offices.

• Bachelor's Degree in public administration, business or other directly related field.

• Minimum: 1-2 years of experience in program management, significant computer experience, including MIS systems, using Microsoft Office suite.
• Minimum 1-2 years Project or program management work, project schedule timelines and deliverables, project stakeholder management and communication.

• Adaptability - Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
• Attention to Detail - ability to develop and review complex documents to ensure error free quality.
• Decision Making – the ability to look at complex issues and problems, analyze the data, and provide…