Area Manager, Management Operations Manager

Area Manager at Arbor Homes

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Are you looking for a dynamic career in a lively workplace committed to customer service? Arbor is one of the fastest growing new home builders in Indianapolis. We look for team members with enthusiasm and skill to help provide an even better experience and higher‑quality homes for our buyers. When it comes to what sets Arbor apart among new home builders in Indianapolis, the first answer is our culture.

Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us!

• Base salary + bonus opportunities
• Advancement opportunities
• Exposure to executive leadership
• Opportunity to work with the largest new home builders in Indianapolis
• Team outings and company-sponsored volunteer events
• 4 weeks of Paid Time Off
• Access to health and life insurance, 401(k), paid parental leave, company discounts, etc.

• Teach, coach, and develop construction team members.
• Work directly with Superintendents to handle all field issues.
• Manage pre‑closing customer issues in conjunction with the Regional Sales Manager.
• Adjust customer closing dates.
• Handle general customer concerns.
• Respond to all customer concerns and/or Regional Sales Manager questions within one business day.
• Organize and run the monthly construction meetings through a rotation with the other Area Managers including:
• Safety talk
• Primary meeting topics
• Outlook for company initiatives
• 15 minute Superintendent question/concern
• Perform quarterly reviews of construction superintendents and record the data of these reviews in employee files.
• Motivate, educate and improve the lives of each employee.
• Individually train each employee on a topic from their review that needs improvement or reinforcement.
• Always enforce company safety standards including but limited to walk boards and fall protection.
• Perform section walk‑throughs with the land development team to ensure the quality of the new section.
• Be responsible for all aspects of building new model homes.
• Work with the Quality Control/Customer Satisfaction Manager to reduce issues with homes and reduce construction costs.
• Work with estimating team on new community contractor selection.
• Work as a team member or individually on all special projects assigned.

• Adjust construction schedule to keep homes in Buyer Desire Month.
• Provide construction training to sales and warranty.
• Conduct community walks with the Regional Sales Manager to ensure overall cleanliness and quality of the community is acceptable.

• Attend weekly Area Manager meetings.
• Approve contractor variances and back charges.
• Approve any open superintendent expense reports.
• Properly code and approve all invoices for accounting.
• Review customer satisfaction surveys.
• Review open/completed items to keep the open list correct.

• Demonstrated leadership experience.
• Ability to manage a team that constructs 100+ homes a year.
• Ability to motivate and direct the construction team.
• Must possess strong time management & organizational skills.
• Must possess strong interpersonal skills.
• A skilled problem solver.
• Must be computer literate and comfortable using phone applications, Word, and Excel.
• Must have a current driver’s license and good driving record.
• Must have valid auto insurance.
• High school diploma or equivalent required.
• College degree in construction management or a related field preferred but not required.
• Construction and/or customer relations experience required (minimum 5 years).
• Knowledge of practices and procedures of construction and building codes.
• Ability to read and interpret blueprints.

You will work in the field and in the office daily. You may be exposed to hazardous conditions when conducting fieldwork and may work varying hours as needed. This is subject to change based on needs or if special circumstances arise.

Arbor Homes is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Arbor Homes participates in E‑Verify.