Director, Virtual Clinical Operations; Patient Engagement

Position: Director, Virtual Clinical Operations (Patient Engagement)
Reference: 631598

Posted:

Location:

Indianapolis, Indiana Company:
Planet Pharma Group Contact:
Applications Email: applications

The Director of Virtual Clinical Operations is a mission-critical leadership role responsible for overseeing the performance and effectiveness of Virtual Clinical Managers and Clinical/Non-Clinical Educators. This role is pivotal in ensuring the consistent delivery of high-quality virtual clinical education and support programs across the organization.? As both a strategic and operational leader, the Director drives excellence in virtual clinical education by ensuring all team members are equipped with the knowledge, skills, and competencies required to deliver impactful patient care support.

This role serves as a key force in cultivating a high-performing, outcomes-driven virtual clinical team.? The Director will work cross-functionally with internal stakeholders–including Client Solutions, Data & Analytics, Training, Compliance, and the broader leadership team–to ensure virtual operations align with organizational goals, meet evolving client needs, and comply with regulatory standards.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Leadership Support and inspire the management and educator team members to achieve top performance with an emphasis on quality execution, time management, compliance Be a champion of change by driving organizational transformation, spearheading people, driving technology, innovation, and adoption. Fostering team adaptability, and leading virtual team members to embrace and implement change strategies that drive success The role involves offering virtual network consultation and providing support to cross-functional teams while carrying out launch and enhancement activities Be a cultural and diversity champion by ensuring management and educator teams maintain high emotional intelligence working with a diverse patient population Consult with the Recruitment and HR departments to identify and implement initiatives to reduce turnover, fill vacancies, and create creative staffing solutions.

Review team proposals and provide ongoing consultation on resource allocation, operational feasibility, program model for staffing, and outcomes agreement for the purpose of maximizing the potential for success Lead and drive communication to operational counterparts for all key internal and external stakeholders Responsible for designing and managing the virtual team members bonus program which is aligned with client objectives to incentivize appropriate behaviors Additional departmental responsibilities include training, coaching, developing, managing, assessing, and evaluating staff  Operational Management  Drive efficiency improvements – maintaining a consistent, disciplined use of core processes and procedures across teams to drive scalability and predictability  Collaborate with Workforce Management and Finance to develop and maintain a plan that ensures adequate support coverage (capacity, and technical capability) and meets anticipated future demand based on customer utilization trends, client and patient growth, service utilization, etc.

Working in a multi director department you will be expected to collaboration with other leaders within the department and working to maintain consistency across the department Set measurable objectives with the Managers for the clinical educators that will enhance their performance visible in PowerBI, (PBI)? Achieve quality and safety requirements by auditing work (phone calls, work tasks, email, etc.) via Genesys and Salesforce to ensure all activities are conducted in a manner that complies with company, client, and…