Patient Care and Marketing Coordinator

Sonrisa, a Periodental Spa, offers a family‑oriented and personalized atmosphere, combining state‑of‑the‑art technology with a gentle touch to create a unique and relaxing dental spa experience.

Our growing dental office is looking for a Patient Care & Marketing Coordinator who’s equal parts people‑person and creative thinker. If you love connecting with patients and you’re excited to bring fresh marketing ideas to life, this dual role is perfect for you. You’ll handle front desk responsibilities while also helping grow our practice through social media, community engagement, and marketing projects you can proudly add to your portfolio.

We’re looking for a self‑starter who’s enthusiastic, organized, and genuinely enjoys making people feel welcome. Someone who’s excited to jump in, try new things, and help shape the voice, personality, and presence of our practice. Prior dental experience is a plus, but not required — what matters most is your energy, creativity, strong communication skills, and willingness to learn.

You’ll collaborate with everyone on our team, but you’ll work most closely with our Office Manager and Marketing Specialist. Strong communication, teamwork, and a positive attitude will be key to thriving in this role.

* Job description is not exhaustive and may evolve depending on office needs.

• Greet and welcome patients and visitors in a friendly, professional manner
• Answer phone calls, schedule appointments, and manage the front desk workflow
• Verify insurance information, collect co‑pays, and accurately maintain patient records
• Process check‑ins and support referrals to/from other healthcare providers
• Assist with patient inquiries and provide clear, compassionate communication
• Manage appointment reminders, follow‑ups, and administrative documentation
• Maintain a clean, organized, and welcoming front desk area

• Execute the office’s marketing strategy across digital and in‑person channels
• Create monthly patient newsletters (office updates, education, promotions)
• Manage and update Instagram, Facebook, Tik Tok, and Linked In
• Develop creative concepts for social posts and maintain social calendar to drive visibility and increase patient growth
• Take and edit photos/videos
• Draft captions, schedule posts, respond to comments
• Oversee the practice Smile Circle Rewards program
• Track points, distribute rewards, promote the program
• Plan and support office promotional events, giveaways, and seasonal campaigns
• Organize 1‑2 community service activities for the office staff (e.g., food drives, school partnerships)
• Identify strategic marketing opportunities to increase visibility in the community (e.g., local business partnerships, community events, sponsor ships)
• Assist with reputation management by encouraging and monitoring online reviews and encourage patient feedback
• Make simple copy updates to the practice website (bios, hours, promotions, services, etc.)
• Liaise with our web development team for any larger website changes, updates, or maintenance needs

• 2‑4 years of professional experience in marketing and/or front desk work
• Excellent communication skills (written, verbal, and storytelling)
• A creative thinker with a strong interest in marketing, content creation, and community engagement
• Warm, friendly personality with excellent patient service skills
• Comfortable multitasking in a busy office environment and prioritizing your tasks
• Ability to work with external vendors and partners
• Highly detail‑oriented, organized, and enthusiastic self‑starter
• Proficient with basic computer programs (Google Docs, Excel, Slides)
• Experience with Canva, Mailchimp, or social media management is a plus
• Prior dental or medical office experience preferred, but not required

Full‑Time (Monday‑Friday)

A minimum of high school degree (or equivalent) is required, Bachelor’s Degree is preferred

In‑Person;
Downtown Indianapolis

• Competitive Hourly Rate with opportunity for raise based on performance
• Free Parking
• Health and Vision Insurance
• On‑the‑job training
• Opportunities for Advancement/Professional Development Opportunities
• Paid Time Off