Associate​/Sr. Associate​/Manager - Creative Accounts

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve.

This is hard, urgent, selfless work-but it's work worth doing. If you're driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

Organization Overview

The Lilly Creative Capabilities team fuses data, creativity, and technology to turn bold ideas into work that moves people worldwide. As a true creative engine, we partner across the enterprise, uniting deep brand expertise with integrated insights and modern production to deliver breakthrough ideas with confidence and speed. We design human-centric experiences that build trust, deepen understanding, and drive measurable outcomes.

Together, we push past "good enough," setting the standard for creative excellence and operational agility. If you are driven to lead, learn fast, and improve every day, come help us redefine what a best-in-any-class in-house agency can do.

Who We Are

We are transforming Thread Collective, Lilly's in-house creative agency, to set a new standard for creative and operational excellence. As a Creative Account Manager, you are a vital partner at the heart of our daily operations, ensurin

g projects move forward with precision, supporting client requests, and collaborating seamlessly with creative team members.

You play a pivotal role in guiding projects from concept to completion, making sure every idea is executed with clarity, collaboration, and care. You support a diverse range of brand initiatives, managing timelines, resources, and deliverables across digital, print, and omnichannel campaigns. With a passion for organization and a collaborative spirit, you help our creative teams stay focused, aligned, and inspired, fueling work that moves people and delivers measurable impact.

What We Are Looking For

Demonstrate a growth mindset and eagerness to learn new systems, processes, and business models.

Manage assigned creative projects day to day, moving each through every development step on time and in line with the brief.

+ Serve as the primary point of contact for in-progress creative projects, developing and maintaining project timelines, tracking deliverables, and ensuring all work is completed on schedule.

+ Run project kickoffs and lead creative team stand-ups, shaping briefs into structured plans for creative teams and ensuring alignment from kickoff through iterative revisions and final delivery.

+ Monitor project progress, proactively identify risks, and implement solutions to keep projects moving forward.

+ Own internal creative and marketer review rounds for managed assets ahead of MLRO, bringing together the correct people at the correct time, and ensuring feedback is delivered, understood, and actioned on in accordance with all original creative direction.

+ Partner closely with the Associate Director, Strategic Account and Project Manager and operations partners on day-to-day work, raising changes to scope, priority, or timing early and supporting strong brand relationships.

+ Keep brand partners informed on in-progress creative work and gather feedback throughout development.

+ Deliver weekly, monthly, and quarterly reports on project status, account growth, and key milestones.

+ Partner closely with creative, strategy, and production teams to deliver high-impact, compliant marketing solutions.

+ Assign tasks based on team capacity and project track, flag conflicts early to the SAPM and Operations, and foster open dialogue to ensure creative teams are supported and empowered.

+ Keep project status accurate so key decisions, next steps, and deliverables are visible without separate reporting.

+ Contribute to the continuous improvement of creative workflows and team operations, removing obstacles for creative partners and documenting process and pain points at each step.

+ Hand off review-ready work to the review team and support post-MLRO updates as needed.

Basic Qualifications

+ Bachelor's degree in marketing, communications, advertising, journalism, business administration, or a related field.

+ 5+ years of experience in account management,…