Inside Sales Representative

Position Overview

The purpose of this position is to sell company products that meet or exceed customer expectations through customer interactions while providing excellent customer service and substantial knowledge on the products.

• Works to supply products and services that meet or exceed the customers’ expectations. Follows the documented quality systems and processes to satisfy our customers’ needs.
• Actively manages the sales processes of products and services by quoting and converting quotes into sales in a timely and professional manner.
• Generates revenues by promoting sales of new and existing products or services.
• Prospects and develops relationships with potential customers, or leads, to cultivate new business. May research companies and industries to identify prospects.
• Provides ongoing customer and technical service on existing accounts.
• Overcome objections of current and prospective customers.
• Determine the production of customer parts through processes and instructions, according to design specifications and quantity or required materials.
• Remain knowledgeable on changes and developments in the various industries that are served.
• Handle inbound, unsolicited prospect calls and convert into sales.
• May conduct on-site visits to customers.
• May research and source material and services related to customer orders.
• Manage and coordinate the resolution of customer issues.
• Communicate with internal departments regarding customer orders.
• May assist other managers or sales representatives in other duties or special projects as needed.

• Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Communicating with Persons Outside the Organization: Communicating with people outside the organization, representing the organization to customers, the public, and other external sources. This information can be exchanged in person, in writing, or by telephone or e‑mail.
• Establishing and Maintaining Interpersonal Relationships: Developing constructive and cooperative working relationships with others and maintaining them over time.
• Communicating with Supervisors and Peers: Providing information to supervisors and by telephone, in written form, e‑mail, or in person.
• Organizing, Planning, and Prioritizing Work: Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Confidentiality: Demonstrate a high degree of confidentiality and business common sense.
• Resolving Conflicts and Negotiating with Others: Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Selling or Influencing Others: Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
• Tools & Technology: Interacting with computers, office equipment, personal protective equipment (hardhat, safety glasses, etc.), and phone. ERP software (Microsoft Dynamics Nav), materials requirements planning MRP software, Microsoft Office software, and email.

• This particular position requires the individual to have a high school diploma or general education degree (GED). In addition, a successful candidate would have 1-2 years or more related experience and/or training.
• Previous experience with Microsoft Dynamics NAV or other ERP (enterprise resource planning) systems.

• Prior experience with steel, steel products, other metals, fabrication, and manufacturing.
• Experience with reading and interpreting parts drawings.
• Experience using social networks, such as Linked In, for business-2-business selling and customer relations.

This position has no supervisory responsibilities.

• Physical Demands: The physical…