Business Development Representative - Public Sector

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Description

Role Overview :

Accelerate pipeline growth across Higher Education and Academic Medical Center organizations by connecting strategic stakeholders with AI-powered customer experience solutions that improve engagement, access, and operational efficiency. This role directly influences how public sector institutions evaluate and adopt modern CX platforms, supporting initiatives that enhance student, patient, and employee experiences. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact, enabling organizations to deliver more personalized and efficient interactions.

You will partner closely with Account Executives and cross-functional teams to execute account-based strategies, engage decision-makers, and build a high-quality pipeline that drives long-term growth. This position offers strong career progression within a global sales organization and exposure to complex, high-impact public sector accounts.

Key Responsibilities:

Drive outbound prospecting across Higher Education and Academic Medical Center accounts, generating new logo opportunities and expanding existing customer relationships

Execute multi-channel outreach strategies, including calls, email, Linked In, events, and campaigns, to engage target accounts effectively

Conduct in-depth account and market research to identify high-value opportunities within both prospective and existing customer accounts

Build relationships with mid- to senior-level stakeholders, positioning Genesys solutions to align with organizational priorities

Partner with Account Executives to develop and execute account-based strategies and territory plans that support pipeline and revenue growth

Identify cross-sell and upsell opportunities by leveraging customer intelligence and engagement insights

Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities

Clearly articulate the value of Genesys Cloud and CX solutions, connecting capabilities to customer challenges and desired outcomes

Leverage data, insights, and modern sales tools to optimize outreach and improve engagement effectiveness

Maintain accurate pipeline tracking, activity reporting, and opportunity management within Salesforce Consistently meet and exceed KPIs related to pipeline generation, meetings, and conversion rates

Required Qualifications:

1 to 3+ years of experience in a BDR, SDR, or inside sales role within SaaS, cloud, CX, or technology environments

Proven track record of outbound prospecting and pipeline generation success in complex sales environments

Strong understanding of the United States public sector landscape, particularly Higher Education or Academic Medical Centers Demonstrated ability to engage mid- to senior-level stakeholders within large or complex organizations

Strong business acumen with the ability to identify and align opportunities to customer needs

Excellent communication, organization, and time management skills

Experience using Salesforce, Linked In Sales Navigator, and modern sales engagement tools

Preferred Qualifications:

Experience supporting enterprise or public sector sales teams

Familiarity with customer…