Inside Sales Specialist-Fleet

Regular Employee | Salary Exempt

Responsible for achieving best-in-class client retention (growth & profitability). Responsible for building and maintaining executive level relationships and strengthening account partnerships by promoting and supporting the Utilimaster value proposition with a consultative sales approach.

• Grow sales by developing relationships, learning about the customer applications, anticipating the needs of the client, and recommending product options/best practices.
• Clearly understands the value proposition and is able to articulate and concentrate on value added selling. Develop an in-depth understanding of each client and clearly define their fleet goals and business objectives
• Successfully executes Utilimaster consultative-sales approach that ensures alignment with client’s business goals and objectives. Develops and maintains an effective ongoing working knowledge of the company’s and client’s systems and processes.
• Works with the client and other internal departments to identify and develop effective client management strategy. Researches the industry by reviewing industry publications, attending trade shows, etc. in order to identify trends and/or new products. Provides accurate information and consultation to clients
• Prepare projections for assigned accounts and uses the projections to proactively manage client relationships and achieve targeted goals/objectives.
• Identifies “decision maker(s)” and others who can influence the decision-making. Establishes and maintains relationship with these individuals.
• Acts as Voice of the Client Advocate to develop data relative to marketing trends, competitive products and pricing. Submits marketing intelligence to sales management.
• Collaborates across all functional groups (engineering, operations, sourcing, etc.) to provide best-in-class consulting and service to clients.
• Conduct and be responsible for conference calls, client visits, and resulting action items.
• Anticipates and takes appropriate action to avoid issues. Aids in the resolution of complex problems or issues. Conducts a review of issues to proactively identify trends which may adversely impact client’s satisfaction.
• Documents any sales related activity in CRM Software (forthcoming).
• Interfaces with internal partners/departments to resolve any client issue.
• Effectively manage the quote process and present quotes to existing clients for renewals/rebuys and additional products and/or services.
• Conduct Pilot Reviews to further endear clients to UTM product, process and people.
• Participate in sales order to transition meetings. Represent sales and engineering regarding engineering dates for scheduling of vehicle.

• Strong Excel and Microsoft Office skills
• Entry-level project management and tracking capabilities
• Strong organization and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple customer requests and follow up consistently
• Ability to coordinate effectively with sales, engineering, operations, sourcing, and other internal teams
• Customer-service mindset and responsiveness
• Good understanding of general business and account management operations normally gained through the completion of a four-year business or marketing degree program and four or more years experience in a sales or marketing environment, or an equivalent combination of education and experience.
• Must be able to set priorities, meet deadlines and handle multiple tasks while maintaining a calm disposition in pressured situations.
• Able to communicate the value and benefit of our products.
• Strong analytical, interpersonal and presentation skills.
• Solution driven; highly creative, with strong…