Channel Partnerships Manager; Sales

Austin Preferred, Remote

Full Time

You build partnerships that scale. You know how to get people who don’t work for you to run hard for you. This role turns Union’s ISO and partner network into a growth engine.

Union exists to move hospitality forward so everyone wins: the operators who run the venues, the staff who bring them to life, the guests who fill them, and the brands that want to be part of it. We built the operating system that powers it all: a purpose‑built POS platform for high‑volume bars and restaurants, a consumer app that connects guests to the venues they love, and an advertising and data platform that puts brands in front of consumers at the exact moment they’re ready to spend.

1,500+ venues. $2B+ in annual transactions. Millions of consumers. And a network that gets more valuable the more it grows. We’re not just running hospitality operations. We’re redefining what the hospitality experience looks like for everyone in the room.

Union’s growth is powered by a national network of ISOs and independent agents who are already in the market, already talking to venue operators, and already closing deals. The network is there. The product is ready. What we need is someone who can activate it.

We’re hiring a Channel Partnerships Manager to own and grow Union’s ISO relationships and the agent networks behind them. This isn’t a traditional sales role. You’re not running demos or closing deals yourself. You’re making sure the right partners have everything they need to close them without you.

One great ISO relationship, fully activated, can drive more venues than a direct rep working alone. You’ll own that math.

• Own your ISO partnerships – You’ll manage a portfolio of ISO relationships end to end. Every partner gets an annual business plan with clear targets, a monthly scorecard, and a quarterly business review with their leadership. You know their business, their agents, and where the growth is.
• Manage the principal, not every agent – Big ISOs have their own sales managers. You’ll certify those leaders on Union and give them the tools to train their own agents. Train the trainer. That’s how you scale.
• Drive partner independence – The north star: partner‑led demos, partner‑closed deals, and minimal Union involvement. You’ll move agents up our certification ladder, from shadowing a Union demo to running the full deal on their own.
• Build incentives that move behavior – You’ll design and run partner incentives, activation bonuses, and contests through ISO leadership to drive the outcomes that matter.
• Forecast with precision – You’ll own pipeline and forecasting for every partner-sourced deal, with support from our Sales Operations team. Indirect revenue is only as predictable as the data behind it.
• Grow the partner base – You’ll work with our Agent Recruiter to bring on new ISO partners, and make the call on which partners deserve more investment and which need a reset.

• 3–5 years in channel sales, partner management, or ISO and agent network development. You know how indirect sales works and what it takes to activate a distributed network.
• Payments, fintech, POS, or hospitality tech experience is a strong plus. You need to earn credibility with sophisticated ISO partners fast.
• A relationship builder who runs on data. Warm, organized, and great with people, with pipeline data and clear accountability behind every conversation.
• Influence without authority. You motivate partners who don’t work for you and hold them accountable without burning the relationship.
• Strong across levels. You can run a business review with an ISO principal and a training session with frontline agents in the same…