Specialist, Security Communication

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** Specialist, Communication
** locations

Indianapolis, IN    time type

Full time    posted on Posted 16 Days Ago    job requisition idR
11883    
*
* Job Location:

** OIC Services The Operational Intelligence Center (OIC) is a sophisticated command type  center focused on customer service to retail centers across North America.  The OIC Communications Specialist is responsible for providing customer  service via telephone interactions with customers and tenants as well as  supporting security through radio communications and monitoring of video  surveillance systems. This position requires excellent computer skills, the  ability to master at least five computer applications, and provide  outstanding customer service for each customer interaction.

ESSENTIAL

JOB DUTIES AND RESPONSIBILITIES:

Those duties necessary to meet the minimum requirements of the position.

Other duties may be assigned:  
• Answer, evaluate, and prioritize incoming telephone and radio calls  
• Communicate effectively with various callers to obtain complete information to determine the necessary level of  service to include the need to dispatch police, fire, medical, security or local property management  
• Communicate effectively with on-site security personnel to properly resolve incidents  
• Provide pre-arrival emergency or medical instructions to local law enforcement or fire personnel  
• Monitor fire/life/safety alarms to determine the necessary level of response  
• Escalate and coordinate incidents to the Operational Intelligence Center Supervisor  
• Effectively interpret multiple retail center leases, site maps, and computer aided design maps  
• Become conversant with the layout of multiple retail centers and be aware of the current threats and challenges  the centers are facing  
• Maintain the confidentiality of policy and procedure documentation, emergency response and notification  information, and administrative and database materials  
• Become proficient with several computer applications to properly log data, navigate information, and best  support customers and security personnel  
• Become conversant with emergency procedures and evacuation procedures for multiple assigned retail centers  
• Identify suspicious criminal activity and ensure an effective response from local law enforcement, retail center  personnel, and/or corporate management  
• Operate and monitor internal and external surveillance cameras and state of the art surveillance programs for  multiple retail centers  
• Ensure all components of the Operational Intelligence Center surveillance equipment are operating according to  expected standards and protocols  
• Support and assist in record management and data collection for multiple retail centers or corporate  management which involve recorded video  
• Maintain an effective video management system in accordance with expected standards and protocols.  Effectively maneuver multiple surveillance cameras to obtain a better understanding of a situation, document  events and assist with an investigation regarding suspicious activity, property damage, acts of violence, etc.  
• Complete required monthly training in a timely fashion

BASIC QUALIFICATIONS:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The  requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation  may be made to enable individuals with disabilities to perform the essential functions.  Formal Education, Licenses, and Certifications

Required:

• Must possess a high school diploma or equivalent  Type and Length of Specific Experience

Required:

• Must possess a minimum of two (2) years of experience in a public or private safety organization  
• Must possess one or more of the following:  o A minimum of two (2) years in a video surveillance environment  o Any combination of experience and/or training which demonstrates the ability to perform the essential  functions of this position

Knowledge and

Skills Required:

• Demonstrated ability to take initiative, successfully handle…