Case Manager - Winter Contingency

Position Overview

The Contract Case Manager will provide essential support to shelter residents by connecting them with necessary services and resources. They will collaborate closely with Aspire staff and external service providers in Indianapolis, ensuring that residents are supported as they work towards housing stability. The Case Manager’s role will be based at the shelter, located at 2406 N. Tibbs Ave, Indianapolis, IN 46222.

This is a temporary contracted position with Aspire Indiana Health.

• Start Date:
  
  December 1, 2025
• End Date:
  March 31, 2026
• Work Schedule:
  
  40 hours per week (possible for more hours with approval)
• Working Hours:
  
  Between 7:00 AM and 8:00 PM

• Resident Support and Service Coordination:
  • Link shelter residents to needed services, such as health care, social services, housing opportunities, and other community resources.
  • Build and maintain strong relationships with service providers, shelter staff, and community organizations to ensure coordinated care.
  • Assist residents with completing intake forms, understanding shelter expectations, and available resources.
  • Work in person, one‑on‑one with each resident to develop personalized housing stability plans focused on their specific needs and goals.
• Case Management and Documentation:
  • Accurately document case notes for each resident, detailing interactions and progress.
  • Keep detailed shift logs and regularly report on client progress.
  • Ensure the completion of signed releases of information to facilitate coordination with other agencies.
• Housing First Model:
  • Operate under the Housing First model to prioritize safe housing and support residents’ self‑sufficiency.
  • Advocate for residents throughout their housing search, connecting them with opportunities and services.
  • Assist families in coordinating their move‑out plan.
• Crisis Intervention and Conflict Resolution:
  • Provide timely crisis intervention when needed, using de‑escalation techniques.
• Collaboration and Communication:
  • Work closely with Aspire staff and external partners.
  • Maintain regular communication with supervisor.
  • Use Aspire’s provided laptop and email for work‑related tasks.
• General Shelter Tasks:
  • Assist in distributing food and supplies to residents.
  • Perform spot cleaning and other light cleaning tasks.
  • Support overall smooth operation of the shelter.

• Confidentiality and Privacy:
  • Uphold highest standards of privacy and confidentiality regarding shelter residents and their families.
• Communication:
  • All communication related to case management, resident issues, and shelter matters must be conducted exclusively through Aspire’s official email system.
• Return of Property:
  • Return all Aspire property upon conclusion of contract or termination.
• Tracking of
  
  Hours:
  
  
  • Track hours worked and submit invoices twice monthly (5th and 20th) to the onsite shelter manager.

• H.S. Diploma / GED Equivalent
• At least one year of related case management experience

Entry level

Contract

Other

Hospitals and Health Care