Principal Platform Software Engineer

** Job Description*
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-Designs software solutions and analyzes and identifies requirements to achieve business and operational goals, sharing results with manager upon completion.

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-Adheres to and improves execution of all phases of the software development lifecycle; provides guidance and coaching to engineers to drive improvements.

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-Utilizes advanced knowledge to develop and guide new software features and enhancements leading design specifications, ensuring accessibility, and develops documents to clarify software design and code.

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-Leads code reviews in multiple areas to help drive improvements.

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-Conducts debugging and troubleshooting to identify and fix complex software issues.

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-Develops fixes for identified issues.

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-Implements comprehensive software testing (e.g., functional and non-functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, sharing work with manager and/or lead upon completion.

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-Conducts performance profiling and optimization of coding, building scalable solutions, and anticipating and resolving potential outcomes.

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-Troubleshoots and resolves complex issues related to application programming interface (API) functionality and integration.

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-Implements complex API versioning, lifecycle, and interoperability strategies.

** Responsibilities*
* ** Software Architecture - Software System Structural Design:*
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-Implements and contributes to developing software, systems, and services, ensuring review by manager and/or senior technical leaders upon completion. Recommends project or design scope.

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-Provides technical guidance and coaching to less experienced developers in existing software architecture.

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-Contributes to periodic reviews and ensures adherence to architectural standards.

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-Collaborates with stakeholders and networks externally to ensure work aligns with software architecture.

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-Implements complex performance optimization and scalability strategies in software design.

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-Occasionally conducts technology research and evaluation for potential architectural changes that may have an impact on results for the team.

** Issue/Defect Collaboration - Software Products Support:*
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-Collaborates with stakeholders to understand customer issues and align solutions.

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-May provide advanced technical guidance and support to customers regarding customer-reported issues.

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-Advocates for customers' interests and suggests product enhancements based on feedback.

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-Provides input to ensure customer satisfaction through timely resolution of issues and effective communication.

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-Identifies and implements customer issue and/or defect handling and training processes.

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-Investigates and troubleshoots complex and broad-reaching/scoped maintenance issues to ensure customer agreement on short- and long-term solutions (e.g., future enhancements).

** Practices and Standards Compliance - Security and Compliance:*
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-Collaborates with the team and externally to follow development practices and coding standards, providing coaching to less experienced team members.

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-Participates in peer review processes, provides technical leadership, and ensures code quality and adherence to broad acceptance criteria during development, independently.

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-Demonstrates and shares advanced knowledge of industry best practices and applies them to software development processes.

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-Implements complex secure coding practices to prevent security vulnerabilities.

** Development Operations - System Maintenance:*
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-Performs periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities), sharing results with manager upon completion.

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-Drives improvements, ensures automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.

** Core Responsibilities*
* ** Planning & Execution:*
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-Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately sized project or initiative. Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.

** Collaboration & Partnership:*
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-Collaborates across the organization to align on expectations and achieve shared objectives. Leverages understanding of business leaders, stakeholders, and/or customers to ensure…