Audiovisual Production Technician III - WashU IT

ST. LOUIS, MO 63105

40

Manage all aspects of Event Support/Production enterprise service to include event coordination, technology support, user experience, and supervising student staff. Ability and customer service skillset to work with VIP individuals on a regular basis. Creative troubleshooting skills necessary to assure all event support goes smoothly and efficiently. Assure the entire user experience from requesting AV support (in person, webinar, hybrid, etc…) to the actual event to post-production and billing is at the highest levels.

Primary

Duties & Responsibilities:

• Provide primary streaming, technology, and service support to a variety of increasingly important Washington University functions such as Board of Trustees committee(s) hybrid meetings, Commencement (Fall and Spring, including all school recognition ceremonies) streaming, Convocation and Match Day streaming, Faculty Senate Counsel meetings, and Parents Counsel meetings.
• Supervise all aspects of Event Support/Production enterprise service.
• Assist with pre-production (request intake, customer coordination, allocate equipment and personnel and execute technical rehearsals).
• Assist with production (equipment operation, troubleshoot technical issues, Livestream and/or Zoom).
• Assist with post-production (edit, publish and deliver recordings, project closing to include providing billing.
• Provide assistance and back-up to the AV Production Support Specialist.
• Hire, train, and allocate all student employees to events as required.
• Manage all A/V equipment to include maintenance and purchasing.
• Perform other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal Office Environment

Physical Effort

• Typically Sitting at a desk or table
• Repetitive wrist, hand or finger movement
• Ability to move to on and off-campus locations

Equipment

• Office Equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications** /Professional Licenses **:

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Certified Technology Specialist (CTS) - AVIXA

Work Experience:

No specific work experience is required for this position.

Skills:

Audiovisual Productions

Driver’s License:

A driver’s license is not required for this position.

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Education:

No additional education unless stated elsewhere in the job posting.

Certifications** /Professional Licenses **:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Apple Mac OS, Audiovisual Technology, Communication, Customer Needs Assessments, Customer Service, Extent Flexibility, IT Service Management (ITSM), Learning Quickly, Metrics Management, Microsoft Office, Prioritization, Process Improvements, Professional Etiquette, Stress Management, Supervision, Tactfulness, Work Collaboratively, Working Independently

G11-H

$27.21 - $43.56 / Hourly

The salary range reflects base salaries paid…