Operations Manager

Join Our Team at Peoples Bank!

Peoples Bank, a locally owned and progressive community bank, attributes its financial success and growth to its outstanding employees. Since 1998, we've expanded from a small office on the Indianola square to branches in Carlisle, Chariton, Indianola, Lacona, Knoxville, Milo, Pleasantville, and Seymour. What sets us apart is our commitment to taking the time to answer our customers' questions and solve their problems.

Unlike other banks that focus on quotas, we encourage our employees to do what's right for our customers and colleagues. We offer competitive compensation, excellent benefits, opportunities for professional growth, community involvement, and a positive work environment.

Job Summary:

The Operations Manager oversees the daily functions of the bank's operations department, ensuring accuracy, efficiency, and exceptional customer service. This role provides leadership to the operations support team, manages critical processes, and drives innovation through technology and process improvements. The ideal candidate will have strong supervisory skills, deep operational knowledge, and the ability to collaborate across departments to achieve organizational goals.

• Team Leadership: Supervise operations support staff, including performance monitoring, training, scheduling, goal setting, and career development. Provide recommendations on hiring and termination.
• Operational Oversight: Manage and perform essential department functions such as wire processing, cash letters, exception items, digital banking, and written‑off accounts.
• Policy & Compliance: Develop and maintain operational policies and daily procedure manuals to ensure compliance, accuracy, and efficiency.
• Audit & Quality Control: Review audit results and performance reports, conduct root cause analysis, and implement corrective actions to improve processes.
• Committee Leadership: Lead the Operations Committee, prepare agendas, and ensure follow‑up on decisions.
• Process Improvement: Collaborate across departments to implement innovative technologies and improve operational efficiency.
• Research & Innovation: Monitor industry trends, regulations, and emerging technologies; recommend and implement new products and strategies.
• Subject Matter Expertise: Serve as the ACH program expert and maintain compliance with NACHA Operating Rules.
• Vendor Management: Coordinate with third‑party vendors on product enhancements and communicate changes to staff.

• Education: Bachelor's degree in a business‑related field, or equivalent experience.
• Experience: 3 years banking operations experience required.
• Skills &
  
  Competencies:
  
  Supervisory experience (highly preferred), ability to manage multiple tasks simultaneously and meet deadlines, excellent communication skills (verbal and written), strong computer proficiency, problem‑solving skills for practical and customer service issues.
• Personal Traits: Organized and detail‑oriented, adaptable and able to work under pressure, customer‑focused mindset, proactive and solution‑driven, strong interpersonal skills for team leadership and collaboration.

• Regular shift is 8 a.m. to 5 p.m. Monday through Friday.

• Pay range: $65,891/year - $82,364/year (based on previous bank operations experience).
• Health, Dental, and Vision Insurance.
• Employer‑paid Life Insurance, Short‑Term Disability, and Long‑Term Disability.
• 401K with Employer Match.
• 17+ days of PTO per year.
• Family Leave Plan.
• Over 11 Paid Holidays.
• Employer‑paid Identity Theft Insurance.
• Aflac Insurance.
• Flexible Spending Accounts.
• Peoples Bank Stock Purchase Plan.
• Free personal checking accounts and safety deposit box.

Peoples Bank is an affirmative action and equal opportunity employer. We provide equal employment opportunities without regard to any status protected by federal or local law.